Missed It! (Missed Bus/Stop/Train)
You run to the bus stop, but the bus just drives away.
👉 What should you do?
Wait for the next bus. Call if you will be late for an appointment or work.
Someone is yelling loudly and making you uncomfortable.
👉 What should you do?
Move to a seat away from the person yelling. Inform the bus driver about the situation.
The bus suddenly stops and the driver tells everyone to stay calm.
👉 What should you do?
Stay Calm. Listen for directions
You drop your backpack when getting off the bus.
👉 What should you do?
Tell the people behind you "excuse me for a moment", pick up your pack and move along
You are on the bus and realize you missed your stop.
👉 What should you do?
Get off at next stop, catch the bus/train in the opposite direction, get off at proper stop
A stranger tries to sit very close and ask personal questions.
👉 What should you do?
Move to a seat away from the person yelling. Inform the bus driver about the situation.
You see smoke or smell something burning on the train platform.
👉 What should you do?
Stay calm. Tell a Metro worker what you saw. Wait for directions.
You leave your phone on the bus.
👉 What should you do?
Immediately call Ride-On Lost and Found. Remember the time, Route and description of the phone.
Your train is delayed and you might be late for school.
👉 What should you do?
Call school or teacher and tell them you may be late today.
You notice someone acting suspicious (like leaving a bag behind).
👉 What should you do
Someone gets hurt or faints on the bus.
👉 What should you do?
Inform the Bus Driver
Your SmarTrip Card is missing.
👉 What should you do?
Buy a new one or go to the Information Booth if you lost it while riding the Metro.
You got off at the wrong stop and don’t recognize where you are.
👉 What should you do first?
Go to maps on your phone and locate a landmark. find directions to your destination.
Cars are speeding past you while you are waiting for the bus.
👉 What should you do?
step farther away from the street.
Someone is playing loud music on the bus
👉 What should you do?
This is not an emergency. You can move your seat and tell the bus driver about the issue.
The bus is very crowded and you can’t find a seat.
👉 What should you do to stay safe?
Remain standing. Hold onto a strap or standing pole.
Your bus doesn’t show up at all. You’ve been waiting a long time.
👉 What should you do next?
Call 311. Give the operator the stop ID# to get an update for your bus. Make a decision based on the information given to you.
Someone is bothering or bullying another passenger.
👉 What should you do safely?
Inform the driver. do not get involved.
You get separated from your friend during the trip.
👉 What should you do?
Call them. Set up a meeting point, the information booth at a specific Metro Station is a good landmark
There is a sudden delay and everyone seems frustrated.
👉 What is the best way to respond
remain calm, listen for directions, ask a community worker for information