Mission, Vision, Values
The value that can be embodied by seeking feedback, embracing change, and helping teach others
What is growth?
The correct way to do the drains
What is 1. scrubbing the drain covers with hot water, 2. running the covers through the dish washer, 3. scrubbing the drains with mop clean, 4. pouring mop clean down every drain (even the surface drains) and sink (BOH and FOH), and 5. replacing the drain covers?
The drinks leaving the menu
What are smoothies, strawberry pistachio latte, and chargers (except the OJ)?
The single origin pour over that we offer
What is Kayon Mountain?
The people you contact when you’re running late
Who are the SL on duty and the manager?
Our vision as a company?
What is “being part of life’s most meaningful traditions”?
The correct way to do syrups
What is refilling the bottles, cleaning the bottles, and restocking the cabinet?
The new drinks being added to the menu
What is peach blossom Arnold Palmer, salted caramel latte, and banana bread latte?
The makeup of a traditional macchiato
What is a double shot of espresso and a dollup of foam?
The amount of time that is given as a grace period for running late
What is 2 minutes?
The two values that are consistent between White Rhino and Emporium Pies
What are excellence and ownership?
The correct way to take out trashes
What is removing the trash bags, immediately replacing both trash bags (because they should all be double bagged), and THEN throwing the trash in the dumpster (ensuring that neither dumpster is overfilled)?
The differences between the banana cream pie (old) and the banana bread latte (new)
What is subbing vanilla for maple syrup and adding cinnamon?
The difference between cappuccinos and flat whites
What is foam amount and 1 oz of liquid?
The time you should communicate a call out if you’re scheduled in at 2pm
What is 11 am (or what is 3 hours before)?
The value that is described as: “We believe people should leave feeling better than when they arrived”
What is hospitality?
The correct way to do the floors
What is pouring walk ‘n wash (floor cleaner), scrubbing, squeegeeing, and dry mopping the floors?
The drinks moving to the secret menu
What is toasted coconut and whole latte love?
The flavor notes of hidden eagle espresso
What is chocolatey and nutty?
The people you should reach out to when you are looking for coverage
Who are the SL on duty, the manager, the shop group chat (team uptown), AND the general group chat?
Our mission as a company?
What is “creating exceptional products and spaces that bring people together”?
The correct way to clean the oven
What is washing the plate with dish soap, letting it dry, removing crumbs from the oven, wiping the oven with grill cleaner (letting it sit for several minutes), wiping away the grill cleaner, cleaning off the filter, replacing the plate, and wiping the exterior of the oven?
The ratio of lemonade for small, medium, and large drinks
What is 2, 3, and 4 pumps (or 1, 1.5, and 2 oz)?
The two main processing methods for coffee beans
What is wet/washed and dry/natural?
The disciplinary action that is taken when an employee no-call/no-shows for two consecutive shifts
What is job abandonment?