Week of 4/15
We must inform outbound callers that calls are on this type of line.
What is a recorded line?
These services can now be added even after an order is placed.
What are final connections installation services?
This action should always be taken before closing the Switchboard window.
What is logging out (or setting status to Away)?
(T/F) The pricing block shown on each product page is currently undergoing a design rewrite.
What is True?
Under the new legal process, CS will no longer handle certain cases directly but instead will do this
What is transfer the case to Product Specialist – Reviews?
Rewards credits expire after this length of inactivity
What is 24 months?
As of 5/4, this is what customers will see in their cart layout.
What is A/B testing
Customers can now edit this directly within the Checkout - Review & Payment screen.
What is their shipping address?
You need to stop an order from downloading to IDS. Which page would you use?
What is the Processing Queues page?
If a refund has already been processed, what options remain for changing the method?
What is none?
(T/F) There are restrictions on how many emails can be in a briefcase before they can be transferred.
What is False?
Olivia's birthday
What is August 7th?
(T/F) A case with multiple sent emails is still blocked from transfer.
What is False?
Refund checks will now be mailed on ______ and the cutoff for refund requests is end of day ______.
What are Wednesday and Monday?
Customers are automatically entered when they spend at least ______ on Cambro products.
What is $100?
(T/F) The system may charge another saved card if the original payment fails 3 times for their Plus subscription.
What is True?
You can’t find an order on the updated Processing Queue Page. What step might you have missed?
What is adjusting the filter to 1000 per page?
This is what you should do instead of archiving a case too quickly.
What is review the case thoroughly?
This needs to be done when PTO is approved.
What is update the calendar and set your BC away.
What is the key difference between the two customer experiences in the A/B Test - Product Marketing Images test?
What is one sees original images only while the other sees original plus marketing images?