Ops Soundness
Digital
Membership
Fun Fact
100

Where is the post robbery kit located?  

 At the Greeter Station

100

True or false: Team members  cannot change a member phone number in OneView

False

100

Name three forms of secondary Id.

  • Navy Federal debit card or CUCARD is being used as a secondary ID
  • Non-Encore: The last four digits of the card needs to be documented (e.g., VISA5678).
  • Major credit or debit card - A card which operates on a major payment network (e.g., Visa, MasterCard, American Express, Discover).
  • If a major credit or debit card is being used as a secondary ID, record the card payment network and last four digits of the card need to be documented (e.g., VISA5678).
  • Vehicle registration
100

True or False: Identical twins have the same fingerprints. 

False

200

        What is the Platform Station draw limit?  

The maximum cash-level amount for a cash box at a Platform workstation with an adjacent TCR is $250; including coin (e.g., loose, rolled) and unfit currency.

  • Excess cash must be sold to the TCR.
200

How much is received on the first business day of a member’s mobile check deposit

 $275

200

Name three forms of Primary Id


  • Foreign-issued passport
  • Navy Federal debit card (personal or business) or CUCARD with PIN verification on the VeriFone PIN pad (Encore transactions only).
  • If a Navy Federal debit card (VCC) is being used as a primary ID (PIN verified), the last four digits of the card must to be documented (e.g., 5678).
  • Other document issued by a U.S. or foreign military installation bearing a photograph
  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.
  • Other document issued by a U.S. or foreign government bearing a photograph
  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.
  • State-issued driver's license
  • State-issued identification card
  • U.S. government-issued or State Issued agency ID (e.g., Veteran's ID, Native American Tribal ID card).
  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.
  • U.S. government-issued military contractor's ID (Active or retired)
  • U.S. military-issued ID (e.g., active duty, retired, dependent)
  • U.S. Passport
  • U.S. Passport Card, when specific conditions have been satisfied
200

True or False: Dogs only sweat through their paw pads.  

True

300

What are the steps of the Closing procedure?

  • One authorized team member for the alarm system and another team member must ensure the following procedures are complete to secure the branch after closing.
  • Other team members leaving the branch after closing must ensure another team member locks the front door behind them.
  • Any team member using other exit doors (e.g., emergency exit door) is responsible for ensuring the door is locked behind them.
  • Verify that all vaults are locked and cabinet locks are secured according to the Secured Items Storage procedures.
  • Ensure drawers containing a tracking device are locked prior to closing and exiting the branch.
  • Scan the branch for any documents containing sensitive information, (e.g., Personal Identifiable Information [PII]) and ensure they are stored according to the Secured Items Storage procedures.
  • Thoroughly inspect the following areas, as accessible, to verify that no one remains in the branch:
  • Work areas
  • Break rooms
  • Storage spaces
  • Restrooms
  • Ensure adequate lighting is on throughout the branch and the lobby.
  • Vault room and communications room lights must remain on in addition to the emergency lighting.
  • The lighting is needed in order to provide clear camera coverage and for the police to view into the branch.
  • Ensure visibility into the branch by following the requirements for all the window shades/blinds.
  • Reset the all-clear signal if there are no security issues.
  • Close the folding walls, if applicable.
  • Activate the alarm.
  • Lock all doors (e.g., front entrance, folding wall) leading to the branch lobby.
300

What application should be used as the first point of reference to assist members

OneView

300

List all the Disclosures that a new membership Welcome package must be placed

  • Navy Federal Important Disclosures (NFCU 606)
  • Schedule of Fees and Charges (NFCU 2043ep)
  • NFCU Products & Services Form/Brochure (NFCU 1314
  • Navy Federal Debit Card Disclosure (NFCU 210AB), if applicable
  • Direct Deposit Instructional Editable PDF (NFCU 41290), if applicable
    A sheet of temporary checks, if applicable
  • SSA-89 (MORE applications only)
  • The Current Rate Sheet must be provided only if a member asks about deposit rates.
300

True or False: Cats do not sweat like humans; they release heat through their paw pads 

True

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