Professional Communication
Before sending a work email...
What is "proofread it for spelling, grammar, and professionalism."
What does work ethic mean?
Consistently doing your best and being responsible.
What is teamwork?
Working cooperatively with others toward a common goal.
What should you do if you make a mistake at work?
Admit it and work to correct it.
You arrive at work and immediately start scrolling social media. Is this professional?
No.
You receive an email from your supervisor asking a question. What should you do?
What is respond promptly and professionally?
If you finish your assigned task early, what should you do?
Ask for another task or find productive work.
If a teammate is struggling, what should you do?
Offer help if appropriate.
True or False: Blaming others for your mistakes shows accountability.
False.
A customer asks for help and you're not sure of the answer. What should you do?
Politely seek assistance from a supervisor or coworker.
A professional email greeting.
Good morning,
Good evening,
Dear NAME,
(give a professional example)
True or False: Work ethic only matters when a supervisor is watching.
False.
Why is listening important in a team environment?
It helps everyone understand tasks and work together effectively.
Why is punctuality important in the workplace?
It shows reliability and respect for others' time.
During a meeting, someone is speaking. What is the professional thing to do?
Listen without interrupting.
Why is it important to use a professional tone in workplace communication?
It shows respect and professionalism.
Name one behavior that demonstrates a strong work ethic.
Arriving on time, staying focused, completing tasks, showing initiative, etc.
What is one way to handle a disagreement with a coworker professionally?
Stay calm and discuss the issue respectfully.
You realize you will be late to work. What should you do?
Notify your supervisor as soon as possible.
You finish your task but notice trash on the floor in your work area. What should you do?
Pick it up or help maintain the workspace.
A coworker sends an email you don't understand. What is the best response?
Politely ask for clarification.
An employee spends most of their shift on their phone. How could this affect their reputation?
It can make them seem unreliable and unprofessional.
A team project is falling behind because one person isn't contributing. What is the best first step?
Have a respectful conversation and communicate expectations.
What is accountability?
Taking responsibility for your actions and their outcomes.
Your supervisor gives instructions that you don't fully understand. What is the best action?
Ask respectful questions for clarification before beginning.