Causes
What is workplace stress?
the harmful physical and emotional responses that can happen when there is a conflict between job demands on the employee
In the mini case, Why was Paul stressed from his job?
He was always being yelled at by upset customers
What is the leading cause of stress in American adults?
job-related stress
What are common factors that cause work-related stress?
factors such as: heavy workload, tight deadlines, changes to responsibility, harassment, lack of support and resources
What did the stress of Pauls job cause him to do?
He took his anger out on others which was out of character.
What are the methods people use to reduce stress?
enaging in deep breathing, meditation, communication, exercising, and reading
How does stress effect an employee's job performance?
mental health and health issues, poor work performance, more prone to error, low productivity
What was the main stressor for the LCBO employee in the personal example?
they were called offensive things which worsened their mood because of something they couldn't control
True or False: The job poisition predicts how much stress an employee experience?
False
What are employers' duties when it comes to stress in the workplace?
under a legal duty to assess the risk of workplace stress for their workers and to take appropriate action to ensure wellbeing.
What was the cause of Mr. Bailey's workplace stress?
He witnessed a fellow employee fall off the scaffolding
What is the reaction the brain sets off when it feels stressed?
Acute stress response (fight or flight)
What is employee burnout?
A state of chronic job stress that results in overall exhaustion, frustration, and a defeatist attitude that negatively affects an employee's personal and work life.
What did Mr. Bailey suffer from after the incident happened?
blacked out from time to time, violent nightmares, eyelids trembled, trouble sleeping, hypersensitive to pain
True Or False: Stress has no positives
False: sometimes a small spurt of stress known as eustress can cause people to increase performance and productivity to help meet deadlines