Sterling
Name 3 ways to Search in Sterling ?
Order Search
Customer Search
Item Search
A ____ prevents the order from moving through its life cycle and stops it from being fulfilled .
Hold
Name 3 task that are assigned daily ?
Gant
Siebel
Mailbox
Daily business
Front desk
Truck closeout
SOS report
Alerts
TA Report
Phones
What is the function to make a return ?
1.18
How long does it take for information to transfer from Genesis to Click ?
2 mins
A redeliver must be completed within what time frame ?
24 hours
What Hold is applied when there is a Payment Failure ?
Financial Hold
What is the process called when the trucks return to the XDT and turn in completed Manifest
Closeout
What is the function to process a P.O ?
6.2
Complaints
Compliments
Customer Inquiry
What system can you find these in ?
Siebel
What are the 2 types of cancellations a customer can request ?
Entire Order
Individual lines
When is the customer charged for delivery in Sterling ?
Day of delivery when ticket is printed
What is the Folder put together daily in keep record of all transactions ?
Daily Business
How do you look up a receipt ?
3.4
What are the 2 reports that come in with the ADC delivery trucks ?
BOL (Bill of Lading)
Manifest
What is the life cycle of a order in a XDT supported market ?
Order Placement
Scheduling
Receive , Stage , Load
Deliver to Customer
What are the systems you can enter notes ?
Sterling
Sebiel
Genesis
Name the 2 reports the CC specialist work on in the morning ?
SOS report
Passdown
The Customer is not charged until the day of delivery in Genesis ?
True or False
False
Name Both Team Leaders for XDT #3362 ?
Christina / D.J
What does M.T.L stand for ?
Muti Transaction Limit
What is more important ?
Task/Alerts/Holds
ALL
How many Siebel Incidents was it this morning
9
When canceling a order in Genesis what information do you need from customer ?
Trick Question , You can can not cancel a order in Genesis you can only refund
Name the 4 different groups that ensure a successful delivery is completed ?
Store and Contact Center
ADC Associates
XDT Associates
XPO ( third party delivery )