What is 1: Greet the Customer Clearly
2: Reflect Reason for Contact
3: Set the Agenda
4: Caller Identification/Authneication
100
In the event of a power failure or network outage, XFINITY Home utilizes
What is: Cellular Backup and Battery Backup
100
Stay connected around town with over 100,000 hotspots included at no extra cost
What is Xfinity WiFI
100
What is the name of the street Ms. Clemmy lives on at the NCOE North Charleston
What is ENCOURAGEMENT BLVD.
100
WHAT DOES COMCAST WANT TO MAKE ITS BEST PRODUCT
What is
THE CUSTOMER EXPERIENCE
200
S/2 and S/3 consists of what 4 components
Discover/Prove for Needs and Wants
Fill the Needs/Build Value
Overcome Objections
Proactively Close Sale
200
Access email, voicemail and contacts all in one place online. Even text if you're also an Xfinity Voice subscriber
What is Xfinity Connect
200
WHAT IS THE SCHEDULING REQUIREMENT FOR AN XFINITY HOME TANDEM TECH SPLIT JOB
What is
SCHEDULE BOTH JOBS ON THE SAME DATE AT THE SAME TIME (WITHIN 2 HOURS OF EACH OTHER)
200
Customers who are loyal and enthusiastic supporters, and will tell others to choose us. They score us at a 9 or 10 in terms of their likelihood to recommend us.
WHAT ARE
PROMOTERS
300
S4 constists of what three components
What is
Summarize Actions
Close Contact
Documentation
300
Stream live TV and XFINITY On Demand on any device at home or on the go. If you're an X1 customer, you can also stream or download your cloud DVR shows to your device and watch anywhere.
What is Xfinity TV Go app
300
Who was the lucky Comcaster chosen from the XH COE in North Charleston to attend the 2016 Olympics
Who is
Chaquain Boone
300
Customers who are not happy with our service and who will tell
others not to choose us. They are dissatisfied and often angry,
scoring us at a 0 to 6 in terms of their likelihood to recommend us.
What are
DETRACTORS
400
G'BYE Consists of What 5 Components
What is
Get Verification
Bill Recap
You Can Start Today
Expectations for what's Next
Affirm the Customer's Choice
400
Stay connected to your home and family. Receive text and email alerts or access your system remotely
What is Xfinity Home
400
WHAT DOES COMCAST WANT TO MAKE ITS BEST PRODUCT
What is
THE CUSTOMER EXPERIENCE
400
Customers who are satisfied, but not motivated to recommend us.
They are likely to leave us if attracted by a competitor’s promotion
or advertising. They score us at a 7 or 8 in terms of their likelihood
to recommend us.
What are
Passives
500
FAILURE TO AUTHENTICATE AN ACCOUNT WILL RESULT IN
What is
AUTO FAIL
500
Share your favorite moments with friends and family. Live-stream directly from your smartphone to an X1 or another Share app user. Plus, send photos and videos and enjoy convenient cloud storage to relive your favorites
What is Xfinity Share
500
A recurring survey that measures how our employees feel
about Comcast as a place to work and about our products and
services.