Key Terminology
Root Causes
Triggers/ Responses
Communication Skills
Scenario Thinking
100

This word means a disagreement between people.

Conflict

100

Two students argue over one basketball.

Lack Of Resources

100

This is the body’s automatic response: fight, flight, or freeze.

Stress Reponse

100

This type of statement helps express feelings without blaming others.

I Statement

100

A student walks away to cool down instead of yelling.

Positive Response

200

This is something that causes a strong emotional response.

Trigger

200

Someone thinks a friend ignored them, but they didn’t hear them.

Misunderstanding

200

Name one physical sign of being triggered.

Rapid heartbeat / sweating / clenched fists

200

“You never listen to me!” should be changed into this type of statement.

I statement

200

A student yells “You don’t care!”

Poor communication / Trigger

300

When people don’t understand each other properly, it is called this.

Misunderstanding

300

Two students disagree because one cares more about grades.

Differing Values

300

This is a healthy way to calm down when triggered.

Deep Breathing

300

Listening carefully and respectfully is called this.

Active Listening

300

Two students compromise by sharing time.

Solution

400

This word describes not having enough resources.

Resources

400

A conflict caused by clashing personalities.

Personality Clash

400

This happens immediately after a trigger.

Reactions

400

This type of statement can sound blaming.

You statement

400

One student gets upset after being embarrassed.

Trigger

500

This means solving a conflict in a calm and fair way.

Resolution

500

A conflict caused by broken trust.

Trust Issues

500

Give one example of a school trigger.

Being teased / interrupted / ignored

500

Give a respectful communication strategy.

Stay calm / take turns / kind words

500

Students solve a disagreement by listening and agreeing.

Conflict Resolution

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