EAP & Safety
Code Blue
What is the medical emergency code?
Current out of school time programs for youth at the Houston Texans YMCA
What is afterschool, sports academies, karate, cheer and sports leagues?
Documents that need to be signed by the primary adult on the account.
What is the waiver & membership agreement?
The 3 types of third party insurance options.
What is Optum Fitness Renew Active/One Pass, Trivity Health-Silver Sneakers Silver & Fit, Active & Fit?
Person who approves and processes terminations.
Who is Mrs. Sheryl Smith?
This is completed anytime first aid is given
What is an origami report?
During this process, staff should gather the caller's name, contact information, and membership interests before ending the call.
What is the Telephone Inquiry Process?
Reduces the amount of the monthly membership and is based on income qualifications
What is financial assistance?
The website we use to verify insurance eligibility
What is WellD?
This offers non-members access to the building, but not if they have a balance on their account
What is a guest pass?
You should always check these spaces when it's closing time
What are: bathrooms, lockerrooms, basketball gym, upstairs?
Failure to complete this can prevent an account from being properly activated or a child being dropped from a program.
What is leaving a balance on an account or not adding a payment type?
Impact Membership
What is the membership type is used when individuals only want to register for a program?
This best practice helps future staff understand a member's history, requests, and previous interactions even when the account is inactive.
What is documenting notes on the member account?
Used to lower the price of programs
What is an adjustment?
This code is used for an issue or incident that may become hostile
What is code green?
Welcome to your Y & See You Soon!
What are the standard Y greetings?
August 31, 2026
May 31, 2027
What are teen membership term date and McNair Scholarship term date?
12 years
What is the age for youth being alone in the facility?
Used to lower the membership price one time or over a specifically designated period of time
What is a discount code?