Accessories
How many mAh is the V1 solar panel?
3,000 mAh
Is remote formatting possible on a Gen 1 camera?
No-this is not supported for Gen 1s
A 3.0 is not recognizing the solar panel. What steps are taken to fix this?
Process of Power steps
Jira ticket (if process of power steps did not help)
How do you take a test picture on a Defend Guardian?
Press the test button for 1 second, then release it
What is the credit limit for Support agents?
$50
How many images can the V2 solar panel handle per day?
Up to 300 images in full sunlight
What firmware is required for a Reveal X to send HD Videos?
CA01 Firmware
A Pro 3.0 has a blurry edge on every night picture. What steps do you take to confirm and fix the issue?
1.Comfirm the camera lens is clean
2.Review photos to verify nothing is blocking the lens
3.RMA for IR Bleed if nothing is on the camera lens
What is the first thing to check when a Defend 360 does not gain signal?
Ensure the camera is on the account with a plan and the SIM is active
What is the monthly cost for the Reveal Live view add on?
$6
How many images can the folding solar panel handle per day?
Up to 1,000 images power day in direct sunlight
If a 2.0 or XPRO will not power on, but has a flashing green light, what is the first troubleshooting step?
Try the Optional Firmware update
How do we update Firmware for 3.0s and Ultras?
Firmware is updated Over the Air (OTA)
What color light indicates a cellular connection on the Defend Guardian?
Red
Who is allowed to send a Lipo pack to a CX using the agent menu?
Senior agents
What's the output of the SK solar panel when in full sun?
5V when in full sun.
If an XB or SK camera has the wrong date and time, what is the first step to fix this?
Update the firmware to D403
What is the first thing we check when the live view option is not working on an Ultra?
Confirm the CX is on the Pro Plan and Live view is enabled
Why would a light on a Defend 360 be purple?
The Firmware is actively updating
Which Macro has the steps to change REVEAL plans?
Ways Of Changing Data Plans
How many images can you expect to get from a fully charged battery belt?
Up to 10,000 images
A legacy camera has neon colored photos. What is the first troubleshooting steps we do to fix this?
Tap the side of the camera to free the stuck filter
What is the trigger speed for Ultras?
0.35 seconds
What is the first step to troubleshoot a Defend Guardian that will not enter Work Mode?
Power cycle the camera
Which Defend plan includes Live view sessions?
All 3 plans have live view sessionss inlcuded
Starter-3
Pro-5
Premium-Unlimited