ZASUGI AUDIT!

Critical Scenario

100

Team member must contact _____ ______ during a critical situations.

local authorities

200

If the branch must be evacuated, the ______ _______ _____ _______ must be grabbed on the way out of the branch

green Evacuation Plan Packet

300

It is at the ______ _______'s discretion to close or evacuate the branch during a critical scenario.

team leader

400

Name 3 Active critical scenarios.

- Active Assailant

- Bomb Threat

- Environmental Threat

- Escalated Abusive Member

- Robbery

500

Name three person/department needed to be contacted in the event of Critical scenario, in correct order. 

1. Local Authorities, base security

2. Security Force Pensacola

3. AVP - Branch operation team to inform the situation once it is safe

Bomb Thread

100

True or False?

When an individual calls and states that a bomb has been placed in, AVP must make a decision to evacuate or close the branch based on information the caller provides.  

False, Onsite team leaders and/or SMSRs must make a decision to evacuate or close the branch based on information the caller provides.

200

Name 3 main bomb threat scenarios 

• An individual phones in the threat.
• A suspicious package is found in the branch.
• A suspicious package is found outside the branch. 

300

True or False?

If a member is insistent on leaving in spite of the threat, the member must be allowed to leave by a different exit when it is safe to do so.

True

400

What do you do if a suspicious package is found in the branch. 

• Step away from the package.
• Evacuate the building.
• Remain at a safe distance until advised from law enforcement that it is safe to return to the branch.
• Contact Security Force Pensacola at 850-912-0090 and the applicable AVP - Branch Operations Team.
• Report the incident using one of the following two methods after the incident is resolved:
  • If the threat originated from a known member, complete an Abusive Member Branch Incident form.
  • All other incidents, complete a RACI form.

500

What do you do if a suspicious package is found in the branch. 

Step away from the package, and move to a safe distance.

• Close the branch, if open.
• Contact local authorities or on-base security.
• Contact Security Force Pensacola at 850-912-0090 and the applicable AVP - Branch Operations Team.
• Remain at a safe distance until advised that the package has been removed and it is safe to return to the branch.

Opening/Closing the Branch

100

Navy Federal requires two team members to be present when entering the branch before and after business hours.

Two

200

True or False?

Members are not allowed to enter or re-enter the branch after closing.

True

300

What is the current all-clear-signal and security question? How often the all-clear-signal needs to be changed?

Change the all-clear signal quarterly to not exceed 90 days of the previous change.

400

A member goes to ZMA to deposit $2,000 in cash into their savings account. Later (same day) goes to ASG with $10,000 cash to deposit into their MMSA after selling their car. Is a CTR required?

Yes, a CTR is required

How can you find their previous transaction? 

500

Pick 3 of your peers to name one crucial piece of information needed for completing a CTR? 

- Cash transaction amount

- Transaction History

- Current or Previous Employment Information

- Beneficiary 

- Responding to Red Flags

PII 1

100

Does your branch have an all clear signal? If yes, and the all clear signal is not given, what are your next steps?

Yes, call the branch private number (DSN) and ask security question. If answered incorrect hang up, do not enter the branch, and call 046763-911 or base police, contact other opening team members. If no answer, call 046763-911 or base police, call Security Force Pensacola, notify your leadership, contact other opening team members for awareness

200

What are BOTH ASG and ZMA's Branch phone numbers?

ASG: 0467636635 

ZMA: 0464074934

300

What are your cash bag limits for...

COB & During Operations?

COB: $13,200 

During Operations: $13,200

400

What steps would you take when faced with critical scenarios?

Contact local law enforcement

Notify leadership

If the branch must be evacuated, the green Evacuation Plan Packet MUST be grabbed on the way out of the branch. 

500

What are the Bomb Threat Instruction 2072 Procedures? 

MSR: Immediately report the threat to a team leader or next senior team member present 

Leadership Will:
Close and evacuate - Notify Local Law Enforcement - Report threat to NFCU Security Force Pensacola (850.912.0090) - contact AVP - Submit Abusive Member/ MCT Incident Report

PII 2

100

Who is Navy Federal’s Compliance Officer?

Emily Troncoso

200

How many team members must be in the branch at all times?

2 with Exception:

BM & AM can be in the branch alone. Cannot access secured spaces. 

If one (TL) in the building when you arrive and the all clear is not set. Please call to commence "All Clear".

300

Where is our Robbery Folder located?

Greeter

400

What does BSA stand for and what's its purpose?

Bank Secrecy Act – Safeguards the U.S. from money laundering 

500

What is the Funds Availability Policy?

Cash and cash like items and the first $225 of the days deposit of other checks will be made available the first business day after the day of deposit. Other checks totaling more than $225 will be made available the second business day after the day of deposit