Registers
When do we give the customer a straw w/o asking
With whip cream or a 32 oz
How do we greet the customer?
A. Welcome to Ziggis?
B. Can I get a name?
C. How are you doing today?
True or False: We can do a breakfast burrito without green chilie?
False
What is the process of making a 20 oz hot decaf oat milk turtle with no whip?
Steam 12 oz oat milk, pull 3 decaf shots, grab cup and sticker (depends on if you know what the drink is) pump 1.5 caramel and chocolate, 2 pumps butter pecan, pour shots and mix with flavor then pour milk lid and pass to register person
What do you do when you have a upset customer at the window?
Try and Deescalate
fix the issue
get a shift lead
get a manager
Can we scan the Ziggis app after they pay?
unfortunately we can not unless whole order is refunded
When do you go outside?
When the speaker is stacked 2 or more cars
What breakfast sandwiches do we offer?
Plain bagel with sausage and cheddar
everything bagel with spicy sausage with Gouda
waffle sausage
gluten free
What is in a caramel macchiato?
Caramel and vanilla
Can we remake a order that was made wrong at another location?
Of course
what is our goal?
Be the best part of the day
What do you say if a customer wants a gum ball Italian soda
I’m sorry but we don’t have banana anymore but can do strawberry and white chocolate or offer another option
What bread slices do we offer? 50 extra pts I’d you say the seasonal ones
Ban chocolate chip
blueberry lemon. S
gf cinnamon swirl
gf lemon poppy s
What recipe do you follow for a Colorado mocha
1 sauce 2 syrup
how ca. we be the best part of someone’s day?
Genuine conversation
good coffee
being nice
etc
If a customer doesn’t like their drink what do we do?
Remake it
what is the goal of headsets
Get the order taken and be the best part of someones day
What cookies do we offer
Snickerdoodle and chocolate chip
Do we have a drink that is like a caprisun
Renegade rush
how do we let a customer know that we are leaving to help with food or drinks
just let them know what your doing and don’t walk away
Do we still take punch cards?
Nope
What is headsets responsibility?
Taking orders at speaker, float, stocking, food as needed
True
What alt. Milk options do we offer?
Almond, oat, soy, coconut
What do you do if a customer is unhappy with the service?
Remake drink
apologize
try and make it a better experience from here on out