Clockin Call
Provide explanation how to handle Sainsbury venues.
- If worker did not answer. Call client.
- If there are issues. Call client.
- If client did not answer, solve the case.
- No need to email.
Worker is at the parking area.
Call Dispo?
Worker present
1+1 Provide exact explanation.
2
Client is upset and wants to report a worker for not attending again.
Provide the needed response.
- Acknowledge
- clarify if the client does not want the worker to attend the shift ever.
- Ask if they need a replacement
How to handle Hotel venues. Provide your own explanation.
If there’s no number on the Venue Notes, no need to call the client, no need to send an email regardless of the SLA color. We will only escalate if there are issues like Worker is running late, Worker is not Attending their shift and any other issues reported by the Worker related to their shift. Make sure to call the Worker first.
Worker is 1 minute away from the venue.
Call Dispo?
Indicate the correct movie with this line.
- you have not been baptized?
- I don't believe in God, I believe in Science.
Nacho Libre
Worker clocked in at 57.8km away from the venue.
You called the client and asked how far the worker clocked in from the venue.
Provide the correct response.
35.91525 or 35.9 or 36 MILES
Worker is lost and cannot find the venue. Provide steps to assist the worker. Multiple answers.
- Contact live chat
- seek infos from Google
- ask people around
- clarify the shift address in venue notes
- check for informations in venue notes
- send a message to the employer via the app
- If worker claims that he has done all necessary efforts but still cannot find the venue, offer to call the client.
Worker - Present
What's the pantry food yesterday?
humba?
Called Worker, No Answer
Client call - stated that he had the worker attend the shift earlier this morning.
Indicate the needed response.
- Clarify the start time and end time
- Acknowledge the info received
- Escalate the case
Client is asking if he can have 3 workers this coming Monday. Provide the needed response.
- Acknowledge
- Escalate the case
Not Attending
Who is our Flex princess?
Reggie
Called worker - went to the venue but as soon as she arrived, she got a call that her son had an emergency and was rushed to the hospital.
Response:
- Provide Empathy
- Acknowledge the effort of the worker in attending
- Provide the strike spiel
- Assure the worker that our team will look into her case once she replies to our strike email
When can we mark as No Show?
- Personal Reasons
- worker stated that he did not receive a confirmation for the shift
- worker stated that he did not booked the shift
Client will be late for the shift for 20 minutes.
We don't do log a call for clients.
how many colors are there in a rainbow?
7
Provide the steps in locating the clients contact info.
- Check client handling
- check venue notes (if no number in venue notes)
- check the employer venues tab to know if venue has one address
- Check Salesforce - Accounts
- Check if the account in salesforce has a correct address of the venue and parent account
- Check contacts