Strategic Control
What is the primary focus of strategic control?
Strategic control focuses on monitoring and evaluating long-term strategies to ensure they align with organizational goals and adapt to external changes.
What is the main focus of operational control?
Operational control focuses on the day-to-day activities required to meet short-term objectives and ensure efficient use of resources.
What does the Balanced Scorecard help an organization track?
The Balanced Scorecard integrates both financial and non-financial performance measures to track progress toward strategic objectives.
What role do organizational systems play in strategy evaluation?
Organizational systems facilitate data collection, performance analysis, and communication to support strategy evaluation and adjustments.
Which control technique would be most useful for a company wanting to track customer satisfaction over time?
Key Performance Indicators (KPIs) are useful for tracking customer satisfaction as they provide measurable data on customer feedback and experiences.
How does strategic control differ from routine control?
Strategic control is forward-looking, focusing on long-term objectives and environmental changes, whereas routine control is concerned with short-term performance and day-to-day operations.
How does operational control ensure efficiency?
Operational control emphasizes standards, procedures, and compliance to ensure that processes run smoothly and resources are used effectively.
What is the role of Key Performance Indicators (KPIs) in strategy implementation?
KPIs are quantifiable metrics that help organizations track critical success factors and measure the effectiveness of their strategy.
Which part of the organizational system ensures accountability during strategy evaluation?
Linking evaluation systems to rewards and sanctions reinforces accountability and motivates performance in alignment with strategic goals.
If a company is not seeing the expected results from its strategy, which control technique should be used to identify the problem?
Premise Control should be used to assess whether the assumptions behind the strategy are still valid and identify if adjustments are needed.
Which of the following is a key aspect of strategic control?
A) Focus on efficiency
B) Monitor long-term strategy alignment
C) Ensure short-term goal achievement
B) Monitor long-term strategy alignment
Operational control is typically concerned with which of the following?
A) Long-term strategy changes
B) Routine tasks and performance standards
C) Environmental shifts
B) Routine tasks and performance standards
Which technique assesses whether the assumptions underlying a strategy are still valid?
Premise Control assesses whether the assumptions behind the strategy remain accurate and valid.
How can organizational culture affect strategy evaluation?
A positive culture fosters collaboration, open communication, and adaptability, which are crucial for effective strategy evaluation and continuous improvement.
What control technique would you use to monitor the external factors affecting a strategy, such as market trends or competitor actions?
Strategic Surveillance monitors external factors to help organizations adapt their strategy based on environmental changes.
Why is strategic control essential during the implementation phase of a strategy?
Strategic control ensures the strategy stays on track, adapts to changes, and leads to the desired long-term outcomes, especially when environmental factors change.
How does operational control contribute to achieving immediate organizational goals?
By focusing on short-term processes and efficiency, operational control ensures that daily activities align with and contribute to the achievement of immediate organizational objectives.
How does Implementation Control differ from other control techniques?
Implementation Control focuses on monitoring strategic programs and projects to verify that they are executed as planned and achieve their intended results.
How does an organization’s structure influence the execution of a strategy?
Organizational structure defines roles, responsibilities, and communication channels, which directly affect the efficiency and effectiveness of strategy implementation.
In the case of a company facing declining performance, what role does organizational culture play in implementing changes?
Organizational culture can either support or hinder change by influencing how well employees accept new strategies and adapt to new ways of working.
In strategic control, what role does the monitoring of assumptions play?
Monitoring assumptions in strategic control helps ensure that the underlying assumptions behind the strategy remain valid and that adjustments are made if necessary.
How would an organization use operational control to improve its processes?
An organization would use operational control by setting clear performance standards, regularly monitoring performance, and adjusting processes to improve efficiency and meet short-term goals.
What is the main purpose of Strategic Surveillance?
Strategic Surveillance involves broad monitoring of both external and internal environments to detect unexpected events that could impact the strategy.
How do information systems support strategy evaluation?
Information systems enable the efficient collection, dissemination, and analysis of performance data, ensuring that the organization can monitor strategy implementation and make necessary adjustments.
If a company notices a gap between expected and actual performance, which organizational system component could help identify the root cause?
The company could use its information systems to collect and analyze performance data, which will help identify the root cause of the gap and inform adjustments to the strategy.