All Things Fraud
Under Review script can be found on this page on the HL guide
What is page 12?
When you swap "is the cma" for "the cma is"
What is leading?
This is what the contact should be if you decline third party caller
What is 98T RELEASE OF INFORMATION DECLINED?
File is locked and you are unable to verify CMA.
What is Under Review?
Top customer service fail under evaluations.
What is background noise and distractedness?
This is when POA docs are no longer valid
What is when the applicant is deceased?
This is needed when there is potential identity theft on file.
What is Report Suspicious Activity Form?
This needs to be done when you get an evaluation
What is acknowledge or appeal?
Third party that cannot make changes on registration.
Who are ROI and Written Consent callers?
Caller wants to report their neighbor for fraud against FEMA
What is provide FEMA Fraud information?
Bonus: where is this located
You can find your evaluation questions here
What is the QA Corner Newsletter?
Third party has to verify all IDV Pass or Fail info
Who are POA callers?
This took place of the Fraud SOP
What is Risk Indicators SOP
This is how many passed evaluations you need to change your monthly average
What is for 1 failed evaluation, 6 passes need to come through to help the percentage?
This is who validates and verifies ROI documents
Who are agents and caseworkers?