Discounts
True or false: Promos can be combined with birthday discounts.
False, promos cannot be combined with any discount
How many items are allowed in the fitting room at one time?
5
What is the return poilicy?
30 days with the tags and the receipt. Unwashed and unworn merchandise.
How many bins of backstock should be folded per shift?
2
True or false: Holds are credited to the employee who put the item on hold.
True
True or False: Employees are eligible for buy 2, get 20% off promos.
False, employees can only get their regular discounts during promos
How long can we store customer and employee holds?
Customers: 24 hours, Employees: none
What constitutes a damaged item and, therefore, unreturnable and unsellable?
Ripped or stained
When should tender declarations be performed?
In the morning, when The Shop is opened and at night, when The Shop is closed
What dollar amount constitutes a super sale?
$600
True or False: An employee’s partner can use the employee discount
False, the employee discount is reserved for employees
What are the three causes of shrinkage?
Internal, external, operations
True or false: Markdowns can be exchanged within 15 days of purchase.
False, markdowns cannot be returned or exchanged
When do gift cards need to be converted for online use?
When the gift card is expired or physical
True or false: Members can pay with two different credit cards in one transaction.
True
What item do employees not receive a discount on?
Hypervolts
What are the red flags to look our for when a member pays with a gift card?
Over $250, printed out or screenshotted, if they are a nonmember, if they don’t care about the items they are purchasing
Name two items that cannot be returned
Hypervolts, underwear, swimwear, waterbottles, markdowns
When are blackout hours?
5:30-7:30 Mon-Fri
What is the first step in any transaction?
Customer Capture
True or false: Members have 30 days to use their new member discount.
False, new members have 60 days
What is the current LP question of the week and answer?
When are shoplifting incidents most likely to happen?
When can't an item from an online order be returned in store?
If the item is HoneyComb and ships directly from the vendor.
What does UPT stand for?
Units Per Transaction
True or false: Employees are allowed to check themselves out if they assign the transaction to someone else.
False, employees cannot check themselves out