Documentation & Support Systems
This is a collection of helpful articles, videos, or images for solving IT problems.
What is a knowledge base?
Before making any change, this document outlines the proposed adjustment.
What is a change request form?
This is the most widely used workstation operating system.
What is Windows?
This Windows file system supports encryption and large file sizes.
What is NTFS?
This type of installation wipes everything before installing a new OS.
What is a clean install?
These digital or physical tags help track IT equipment and deter theft.
What are asset tags?
This backup strategy is required if a change implementation fails.
What is a rollback plan?
This type of interface allows users to interact using icons and windows.
What is a graphical user interface (GUI)?
This system is required for hard drives larger than 2.2 TB.
What is GPT (GUID Partition Table)?
This method installs a new OS while keeping settings and apps intact.
What is an upgrade installation (in-place upgrade)?
This is the type of diagram that shows how data flows in a network.
What is a logical topology diagram?
This group reviews complex changes to ensure minimal risk and proper planning.
What is the Change Advisory Board (CAB)?
All operating systems perform this task to manage data storage.
What is managing files?
This is the name given to the top-level directory on a drive.
What is the root directory?
This BIOS/UEFI function helps you change device boot order.
What is Setup BIOS/UEFI?
This system logs, tracks, and manages service requests until resolution.
What is a ticketing system?
A tool for users to offer feedback on proposed changes.
What is a Request for Comments (RFC)?
These small programs tell the OS how to communicate with hardware.
What are device drivers?
This type of formatting installs a file system on a volume.
What is high-level formatting?
This Linux install type is often used on servers without a GUI.
What is a command-driven installation?
As a support ticket remains unresolved longer, this tends to increase.
What is the amount of attention or resources assigned?
Smaller organizations might use this software to manually track change plans.
What is Microsoft Word, Excel, or database software?
This lightweight, stable OS often used in schools runs on Chromebooks.
What is Chrome OS?
This system organizes space into logical blocks during factory setup.
What is low-level formatting (LBA)?
Microsoft now uses these to extend the life of Windows 10.
What are incremental feature updates?