Process Steps
When we first receive a member what step are they in?
What is Outreach?
Where are outreach attempts documented?
What is EXYM under Nonbillable → Outreach Attempt?
When should assessments be completed?
What is within 30 days?
Care plans must be completed within how many days?
What is 60 days?
What is used when you cannot reach a member?
What is Outreach Attempt?
This step includes completing documents and enrolling the member into systems.
What is Intake?
Who assigns referrals to case managers?
Who is the Program Manager (PM)?
Do you need to have a smart goal on your assessment note?
What is no?
What format are care plan notes written in?
What is G.I.R.P format?
What is used for anything not billable that doesn’t fit categories?
What is Note to Chart?
These must be completed within 30 days of working with a member.
What are Assessments?
Within how many hours should intake info be emailed after documents are signed?
What is 24 hours?
What must you do if an assessment goes past 30 days?
What is write a Nonbillable Note to Chart?
How often do care plans have to be update?
What is every 6 months or 180 day?
How often is the Housing Sustainability Assessment completed?
What is Monthly?
These must be completed within 60 days of authorization
What are Care Plans?
Name one required piece of info sent during intake
What is CIN / Birthdate / Program / Z Code / Enrollment Date?
Which assessments need to be upload to EXYM?
What is Housing Assessment and Health Needs Assessment?
What are the two different types of care plans?
What is Housing Support Plan and Member Care Plan?
When must a Post Hospital Discharge assessment be completed?
What is within 24 hours?
This is the final step when a member exits the program.
What is Discharge?
What is referred member?
When are reassessments due?
What is 2 weeks before authorization expires?
Where are goals entered after completing the care plan?
What is Client Treatment Plan in EXYM Documents?
What is the process to upload documents into EXYM?
What is click on documents-->external client documents-->search for member--> click upload documents--> put in a description with date--> add a tag--> enter date--> choose image--> upload.