Rental
Storage & MIT
Subro
ETL & PTL Refusal
Misc.
100

When extending Rental     Reservation for Clmnt , what is the first step to complete?

  1. Review FN 
  2. Call BS for ECD 
  3. Call Clmnt
Review FN
100

What is the Claim Handler Limit for Tow?

$1500

100

How long can the Sub process to take?

Each claim is handle within its merits. Standard time is 1+ year


100

The vehicle is at SY , incurring storage fees. What is the 1st step you should take?Storage

Complete a 3-way with owner of Vehicle
100

If we received a New Mail -     Supplement from NPS. Who is the performer we send a FN?

New Mail SUPP

CDU SUPP NEEDED

200

To review for LOU of is owed, Where in Service Now do you review ? 

  1. Repairs  
  2. Rental 
  3. Claim Investigation

Rental

200

What day should you select for LDS For Insured

2 from the day you speak to Insured

200
Name 2 letters that counts a sub assist

denial

pre-sub letter

200

You attempt to reach Insured, they do not answer . What should you do ?No contact

  • Ask the customer to release the vehicle on the voicemail. The handler should provide Last Day of Storage on the voicemail and explain the tow vendor will call to obtain charges and arrange the vehicle move. Do not ask the shop/tow yard to call back with charges.
200

If we received  LOR With 3rd Party Property Damages and no UM/UIM requested and Claimants are not injured . Who do you re-assign the claim to? 

Property

300

What is the UPD Policy limit?

$1000

300

After you send the claim to sub, what is the template #?

152

300

What is the order to send the claim to SUB?

3,2,1,4

300

Name 2 items party should Remove from his vehicle

Personal belongings and license Plate

300

When recovering for Indemnity, What should your initial 2  step to be completed

Contact BS and Send Letter 
400

What is the UPD Policy limit?

VA
400

If storage is over $2,500, what department do you r/a the claim to?

Property
400

Subro Routing

When sending the claim to subrogation, what does "Known" mean? 
400

What are the steps to mailing your personal items from Copart or IAA?

Contact Copart or IAA directly. Review Service Now
400

If parts are obsolete, what is the name of the department who can review this with?

C.R.A.S.H
500

If Estimate on file shows 22-30 hours, How many # of Days does that equivalent to?

10

500

If L/D is still pending and V2 is at SY. What is the Word track?

 We are in the process of investigating your claim and have not determined liability. If your vehicle is incurring a daily storage fee it is your responsibility to take action to mitigate those costs which may include having your vehicle towed to a location that does not charge a daily storage fee. If we determine we owe for damages to your vehicle, we will reimburse up to 2 business days of storage costs. 

500

Provide 6 things that count as sub assist

•Responsible Party Added to the claim

•Responsible Party Changed

•Liability Changed

•Claim # Added/ Changed

•Policy # added/ changed

•Quality First Contact (QFC) FN created

•Recorded Statement FN Created


500

Fill in the gap: 

If the customer receives multiple letters the _______ date referenced will be honored.

Refused PTL / ETL Letter

longest
500

Name the steps correctly when working on this task.

Verbally contact party, send Addendum with denial letter. 
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