Autoship & Save
What are the exceptions of Autoship?
What are the four types of promotion a customer may receive?
True or False
When a country has regulations that restrict the sale, purchase, or shipment of a specific product or ingredient, Life Extension can on only make an exception for platinum customers
False
What is an Account Note?
An account note is a message you want another associate to see immediately upon entering the account.
Can you change an address for a item within the order ? If so how?
Yes Select "Apply to this item" in the pop-up
How many Autoships can you set up per address?
Customers can setup 1 AutoShip order per address on their account.
What are the steps of removing some one from the mailing list?
Customer Options > Preferences > Contact Preferences > Block All Contact
For orders going out to brazil, what is the mandatory information that we have to obtain from a customer in order to process the order?
Brazilian tax ID number
Would we, as agents, ever delete a note written by management or SME?
NO❌❌❌🚫🚫🚫🚫🚫
True Or false
Krill Healthy Joint Formula can be sold outside the US and Canada
False
iLED will automatically remove the obsolete item from the AutoShip order and replace it with the new item number.
What is the explanation you would give the customer when this happens?
"We automatically replace the old version with the newer one because we always want our customers to have the newest and best product available.?"
What are the four things a customer can update under the customer preference tab?
True or False
Call Center associates cannot place product orders in iLED for international countries.
True
Where in iLed would we go to add new customer notes?
Task Bar > Customer Notes > Add
How many days do you include when calculating Autoship timeframes?
5
What five ways can a customer add items to a autoship order online?
The Product Description page.
From the Cart
Account Options - AutoShip & Save
Order History
Wish List / Favorites
If a customer want to make changes to their preferences, what are the 2 ways the can?
A customer can call the Call Center to make changes to their preferences or change their preferences from the web.
What is the cost of Canada UPS Express shipping?
$17.50
When writing a note, try to be as __________ and _________ as possible.
Short and concise
How many days before the order ships does the customer receives an email?
7
What happens if a customer has an active AutoShip order with an address marked as "undeliverable"?
The order will be placed on hold with an "undeliverable address" hold note and the order will not ship.
What are the 3 buttons you can select if you make changes to the log entry?
Where can a customer go to find shipping and ordering information on the website?
Scroll to the bottom of the website and select shipping information
What does the priority determine?
What is the difference between customer preferences and contact preferences?
Customer Preferences - Includes general health concerns of our customers so we know what types of information to send.
Contact Preferences - Used to specify how customers wish to receive promotions or offers from Life Extension.