Mobile
What are the requirements for mobile?
What are customers device options for Video when purchased from Spectrum?
DVR receivers
HD receivers
Xumo's
Apple TV's
Agent must answer with at least 3/4 answers.
The retention/customer solutions tab would specify is SIA is available YES?NO
How much is the smart watch access fee and how do wearable work/pair with spectrum mobile?
Smartwatch access fee: $10 a month
-First three months are free
-All wearables must be paired with a mobile device on Spectrum Mobile Phone
-Watch and phone that are paired together will share data
How many Xumo's require professional installation?
5
What are 5 features included in Spectrum Mobile
call Dasia to your group to approve your answers.
What are 5 features included with Spectrum Internet?
Call Dasia over and she will approve the answer or not.
If a customer is getting symmetrical speeds and they have internet premier. What is the download and upload?
500x500 Mbps
Whats the maximum number of voice lines that can be on one account?
Up to 2 lines
What are the benefits of the advanced wifi router?
Advanced Wi-Fi Router:
Friends and Family auto connect--- when spectrum mobile customers visit friends/family their mobile device will auto connect to the wi-fi on a secure secondary network without needing the password
Speed Boost- (Requires a spectrum mobile plan and spectrum internet)
When customers have spectrum mobile and spectrum internet, when they are connected to an advanced wi-fi router (wifi 6 or 7) their SPECTRUM MOBILE DEVICES will receive the a gig speed. All other devices will run on the subscribed speed
How much is each mobile plan (regular price, not bundled, not standalone)
Unlim +- $40
Unlimited- $30
BTG-$20 for first gig, $5 for each gig after.
List 7 devices compatible with the STVA
How much is this package at Standard Rates? Use the copilot article. (Do not use the bundled pricing)
TV Choice + Internet Advantage + Wifi + 1 HD Receiver + 1 Unlimited Line + Unlimited Plus (Retention Free Mobile)
$80 + $50 +$10 + $15 + $30 +$10 = $195
What are the 4 commission metrics and their percentages?
SP-30%
MRR-30%
Mobile Activation-20%
PSU-20%
List 5 Video Add-on's, that can be added to the main 7 video packages
Entertainment View
Entertainment View Plus
Premium Movie Channels (Cinemax, HBO, Starz, MGM+, Paramount+ Showtime, TMC)
Fox Soccer Plus
Sports View
Latino View
International Channels
What are the 3 mobile plans and whats their data allowance and hotspot?
Unlimited plus- 50 GB's and 10 GB Hot spot
Unlimited- 30 GB's and 5 GB Hot spot
By-The-Gig- 1 GB of data
What TV package gets the Disney Plus Subscription BUT does not get regional sports channels. (Get's national sports only)
TV Select Signature
What are 4 features of Spectrum Internet?
Call Dasia to your group to approve.
If a customer has 3 lines with AT&T and they owe $300 on each device. The customer plans on porting all the mobile lines over. The devices are 2iPhone 14's and 1 iPad 10th Generation. Would the customer qualify for the PBB? What would the total PBB reimbursement be? Explain your reasoning.
$600, we dont pay tablets off. But it does allow them to qualify to make 3 lines.
Explain how the mobile speed boost works, as if you were explaining it to a customer
call Dasia in the group to approve the answer.
Find all the internet competitors in zip code 78634. Once your found them call Dasia to approve your answer. You should be able to identify what tool you need to use
Call Dasia to approve.
List the 7 Video packages that can be offered to all customers
TV Select, TV Select Signature, TV Select Traditional, TV Choice, TV Stream, TV Stream Latino, TV MiPlan Latino
What are the internet 5 internet speeds in SPP 4 and with is the download and upload speed.
Advantage- 100x20
Premier-500x20
Gig-1000x35
SIA-50x10
2Gig-2000x1000
Share your screen and complete the following order with no help in your cap and gown man link.
Load your single play customer (Marty McFly)
Apply $62.99 to the internet
Add TV Stream
Switch your customer to the gig instead of internet 400.
Add 1 Premium Movie channel.
Send Dasia the screenshot of the completion page to confirm its correct.
If you have an internet premier offer for $80, and you offer an Unlimited Plus line (THE FREE LINE OFFER) and we also add the iPhone 16e, what would the customers total monthly bill be assuming the customer was eligible for monthly financing on the device and does not have to pay in full. (No activation fees etc.)
$80 +$10 + $16.66 = $106.66