COACH
True or False
A supervisor's task is to document STARs.
TRUE
True or False
Coaching moment happens when the coachee is hesitant to own his part in the coaching process.
False
hesitant X
ready /
True or False
Mentoring addresses current performance needs while coaching is developmental
False
Give at least 3 sources of performance data.
Outputs
Feedback
Observations
Progress reports
Critical incidents
Letter R of the STAR refers to ______.
Result
True of False
A coach helps you move from where you are to where you want to be.
True
What do you call a measure of an output or result of a job, functional unit or entire organization?
Performance
Letter S of the STAR refers to ______.
Situation
GROW coaching model means ______.
Goals
Reality
Options
Wrap up
STAR stands for ______, ______, ______, & ______.
Situation, Task, Action, Result
What are the phases of mentoring?
First conversation
Subsequent conversation
Final conversation
What happens during Wrap Up in the GROW coaching model?
Helping coachee move from considering options to making and committing to a decision
Yes, It is important because through coaching that managers and supervisors aim to close performance gaps, teach skills, impart knowledge and inculcate values and desirable work behaviors.
What is mentoring?
Mentoring is a collaborative learning relationship between two or more individuals who share mutual responsibility and accountability for helping the mentee work towards achievement of clear and mutually defined learning goals.
Why is listening difficult?
Brain speed
Self-centeredness
Need to pay attention to words
Physical and physiological problems
Psychological distractions