INITIAL TOWING, STORAGE & MITIGATION
WHAT DOES AST STAND FOR?
ACCIDENT SCENE TOW
WHAT IS THE PRIMARY APPRAISAL OPTION AVAILABLE TO CUSTOMERS? (WHAT DO WE ALWAYS OFFER?)
SELECT SERVICE
WHAT STATES ARE WE REQUIRED TO ASK ABOUT THE CPRS?
CA
CO
IL
WHEN WOULD YOU NOT RUN REPAIRABILITY TOOL?
DO NOT RUN REPAIRATBILITY TOOL IF VEHICLE IS DRIVABLE
NI REFUSES SS
V1 IS DRIVABLE AND LOCATED AT NI RESIDENCE WHAT CAN WE OFFER?
PHOTO ESTIMATE
WHAT ARE THE STEPS WE TAKE WHEN HAVING THE STORAGE MITIGATION CONVERSATION WITH THE CUSTOMER?
PROVIDE LDS
UPDATE LDS IN ECS/ MAX
SEND LETTER
WHAT WEATHER INSPECTION OPTION IS NOT AVAILABLE IF CUSTOMERS PREFERRED LAUNGUAGE IS OTHER THAN ENGLISH?
WEATHER VIDEO
V1 IS ETL, NI REFUSES TO MOVE IT AND V1 IS INCURRING STORAGE FEES, ¿WHAT STEPS DO WE FOLLOW?
PROVIDE LDS
DO NOT SEND ASSIGNMENTS
SEND THE CUSTOMER REFUSED MOVING ETL/PTL LETTER
UPDATE LDS
DOCUMENT CONVERSATION WAS HAD
WARM TRANSFER TO TL
WHEN SENDING NPS WHAT IS THE DIFFERENCE BETWEEN SHOP VIRTUAL & STAFF VIRTUAL
SHOP VIRTUAL- ASSIGNMENT IS SENT DIRECTLY TO SHOP SO THEY CAN SUBMIT THEIR INITIAL ESTIMATE AND VEHICLE DAMAGE PHOTOS TO US TO REVIEW
STAFF VIRTUAL- WE WILL ATTEMPT TO PERFORM THE INSPECTION VIRTUALLY AND WILL WORK DIRECTLY WITH THE REPAIR SHOP TO OBTAIN PHOTOS OF THE VEHICLE DAMAGE TO COMPLETE THE ESTIMATE
What documentation is needed for a covered/payable property?
receipts, estimates, photos, etc.
WHAT DOES "LOCK IN THAT TOW" MEAN?
L- LOCATION, ACCURATE DETAIL LOCATION PROVIDED TO AGERO TO ELIMINATE DELAYS
O- OTHER, AGERO NEEDS SPECIFICS TO DISPATCH CORRECT EQUIPMENT
C- COLOR OF VEHICLE
K- KEYS