FNOL
This is what FNOL stands for
What is First Notice of Loss
This is the number of items that are needed to successfully verify a caller
What is three
What is Missed to enter notes
This is the after hours time frame
What is Monday through Thursday 3:30 PM to 6:30 AM CST next day and Friday 3:30 p.m. CST to 6:30 A.M CST Monday morning
This is when the outage script is read
What is at the beginning of the call
This is who can report a FNOL claim
Who is anyone for anybody except condominium associations
What are flagged claims
This autofail is when you forget to use an apologetic statement
What is missed empathy
What is monthly
Where can you find the FNOL template
What is the X drive
This document should be submitted if anyone other than the insured is handling the claim from start to finish
What is LOR or POA
What information can we release to the caller regarding the supervisor
What is the first and last name only
This auto fail is when you don't send up an internal memo to the adjuster or supervisor
What is Submit COA and Escalation Activity
This is how you know if an unscheduled outage is occuring
This is how the closing script should be read
What is verbatim or word for word
What needs to completed when you reach an adjuster's voicemail
What is a claim owner activity
This auto fail is when you give information to someone you shouldn't
What is Providing information to an unauthorized caller
This department is not available after hours
Who is the policy holder line or Customer Care
Your manual outage form must have what to successfully complete the claim
What is a policy number
This prompt populates if water removal services are needed
Emergency Water Removal Services. EWRS
This situation would lead to a supervisor esclation
What is when you have an irate caller or two expired claim owner activities
This autofail is when you don't read a script regarding a policy being assumed by another carrier
What is depopulation script
This is what you do if the home is unlivable
What is fill out the email template, call the after hours firm for the month until you reach someone and send the after hours email
This is how the outage script must be read
Verbatim