Amazing Animals
This large, gray animal has a trunk and is the largest land mammal on Earth.
Elephant
This bird sleeps with one eye open to stay alert for predators.
duck
This common farm animal says "moo."
cow
Camels are well adapted to this hot and dry environment.
desert
This is the golden rule of customer service: "Treat others as you would like to be ___."
treated
Known for its black and white fur, this bear mostly eats bamboo.
panda
This mammal can fly but isn’t a bird—it's the only flying mammal!
bat
A hiss is the warning sound from this legless reptile.
snake
Polar bears live in this icy region of the world.
Arctic
Saying this two-word phrase can calm an upset customer and show empathy.
"I'm sorry"
This marine mammal uses echolocation to navigate and can "talk" in whistles and clicks.
dolphin
A group of flamingos is called this very "colorful" name.
flamboyance
This bird is known for mimicking other sounds, including car alarms and chainsaws.
lyrebird
This dense, wet forest is home to toucans, jaguars, and sloths.
rainforest
This is the most important skill in customer service—listening not just to words, but to tone and emotion.
active listening
These flightless birds live in Antarctica and are excellent swimmers.
penguins
This sea creature has three hearts and blue blood.
octopus
These big cats don’t roar like lions—they meow, chirp, and purr.
cheetahs
Coral reefs are underwater habitats formed by these tiny sea creatures.
polyp
customer who has a good experience is likely to do this with your business again.
return or come back
This insect can lift 50 times its body weight, making it one of the strongest animals for its size.
ant
This small amphibian can survive being frozen and thawed.
frog
This insect is known for "singing" by rubbing its wings together.
cricke
Lemurs are found only on this large island off the coast of Africa.
Madagascar
This is the term for exceeding a customer's expectations by going above and beyond.
"delighting the customer" or "exceptional service