Time off
How can I change effective date of a policy
Effective date of a policy cannot be changed once a policy is created
If there is an overlapping condition being triggered for an overtime policy and a custom pay policy, which one will take precedence?
Rippling evaluates overtime policies before custom pay policies.
How can you add colors to your shifts in Scheduling
Job codes
Where do I find the time entry ID
In the Url of the time entry > view time entry
T&A hours can be edited in paid status as well?
False, a timecard cannot be updated once it moves to paid
Can an EE submit two PTO requests for the same time?
You can have two overlapping time off requests in circumstances where one is event-based and the other is accrual-based.
Can I get notified if my EE misses Meal breaks?
Time > Time settings > T&A > Alerts > Missing breaks
Attendance events can be deleted. True or False
False, can be marked as void
We can put the SFDC case on hold when we are waiting on information from the customer?
Case status should be pending
I want my Employees to be able to track time, but I do not want them to go and enter time themselves, is there a way I can automate this?
Auto generated timecards
Where can I see the total PTO hours an employee has used this year?
Time off > Summary > Search for EE name > Time off taken this accounting year
My EE is assigned to the job code, still they are not seeing the option to select the job code when recording time
They have time splits, jobs are hard coded. Time tracking policy > Permissions > If an employee has hard coded job splits enabled, should they still be allowed to clock in and out of specific job codes? > No
Scheduled hours for an employee will flow to payroll irrespective of whether they have clocked in or not?
Scheduling does not interact with payroll
If a case gets CSM escalated, it is okay to change the priority of the jira yourself?
No, we should never adjust jira priority. We can put an expeditor request to change priority or inform your supervisor/Lead
PTO request can directly be added in Time and Attendance
No.
Why are my employees able to see others' time off in their calendar.
This setting is marked as yes. Time settings > Time off > Calendar > Allow people to view each other's approved time off
Why is my EE's timecards showing under a No pay schedule?
Not assigned to a pay schedule in Payroll
An employee has put the end date to a pattern, but the shifts are still showing on the schedule.
If the shifts are published they need to be manually deleted, ending the pattern will not remove the shifts
True
Policies on a timecard can be edited
True
Why are my Holiday and PTO hours showing separately broken down on the pay stub? The salaried EE setting in payroll is set to No.
This would be a PEO client, PEO employees will always see their PTO and holiday pay breakdown in their paystubs, regardless of whether this setting is enabled or not.
My approval policy is set to be the EE's manager, why do I see multiple approvers on the EE's timecard?
Multi step approval
Schedule observers can edit shifts on a schedule
False, they can only view
We can share the employee ID with the admin on sales force case
False
It is okay to swarm your question by copying pasting the admin's ask?
No, please breakdown the ask and swarm your question with your insight and where you are blocked