Employee Expectations
Payday occurs on the _____ and the ______ each month.
What is 5th and 20th?
It is the responsibility of ________________ to deliver outstanding customer service
What is Everyone?
Whose responsibility is it to be sure residents' rights are upheld?
What is Everyone?
This is the Abuse Coordinator
What is The Administrator?
This increment of time must be given as notice that you will be unable to work a scheduled shift
What is 4 hours?
If you are unable to attend this, you must notify your supervisor before it occurs.
What is Mandatory In-service?
C.S. Lewis defined this as doing the right thing even when no one is watching.
What is Integrity?
When a resident makes a complaint, they are exercising their right to this.
What is Voice concerns.
Who in the facility is responsible for the Resident Trust Fund?
What is Business Office Manager?
This item is a part of your uniform and must be worn daily
What is A nametag?
This tool is intended to measure your progress and skill level.
What is Performance Review?
What color is the clipboard used for marketing tours?
What is yellow?
Pulling a curtain closed to provide incontinent care is an example of the Resident’s right to __________________
What is Dignity?
This form is used to report that a resident is missing an article of clothing.
What is Grievance Form?
Suspicion of this action must be reported immediately and is every employee’s responsibility
What is Abuse?
________ is a way for residents and families to identify who you are.
What is Uniforms?
Don't ever say, "That's not my _____________."
What is job/resident?
Regardless of cognition, a resident has __________.
What is Rights?
Every resident is assigned an _________________ that visits with them routinely and checks their room.
What is Ambassador?
Employees are prohibited from posting pictures of residents and staff on this platform
What is Social Media?
We have a zero tolerance policy for acts/threats of _____________.
What is Violence?
An unhappy customer will return what percentage of the time if the complaint is addressed quickly
What is 80%?
Knocking before entering a resident's room is an act of showing _______________.
What is Respect?
This is the CEO of Legacy
What is Devin Gum?
This app is used to check your timecard before payroll closes.
What is iSolved?