Live from Gainsight, it's Artificial Intelligence!
Potent Potables... AI by the numbers
Let's circle back on that...Things your customers will ask that you should already know
Full Throttle: Gainsight's AI Roadmap
Enter the MEHTAverse
100
This feature is launching tomorrow!
What is the Gainsight Slack App?
100
According to a recent poll, this is the percentage of Gainsters who believe AI has fostered innovation and creativity in their work
71%
100
This is what you would say to a customer or prospect who asks if Gainsight uses their data to train AI models
What is "Our Trust Layer encompasses a set of robust security measures and protocols that ensure the security, reliability, and compliance of Gainsight AI. This foundational layer ensures confident and safe use of AI within Gainsight products by addressing key security and privacy areas around data protection, including a zero data retention policy and no training of LLMs, complete privacy with no cross-tenant data transfer, grounding to ensure accuracy of outputs, auditing and completion of a Data Protection Impact Assessment (DPIA) for every AI feature, and relevant PII masking."?
100
These are two features that Staircase will deliver behind the scenes to all CS customers
What are AI Follow-up and Auto-Email Logging?
100
Nick fervently supports this American football team
Who are the Pittsburg Steelers?
200
This intelligent community widget creates a summary of the last 10 unread topics and groups them into themes, offering users a filtered view of the latest discussions.
What is AI recap?
200
This number is the % of discretionary roadmap we plan to put into AI initiatives in FY26
What is 30%
200
This is a story of a customer that is already getting value from Gainsight's AI
Who are
Workiva
Waters
Automattic
?
200
These are 5 AI features that are in the NOW roadmap category that are being actively worked on by product and engineering
What are
AI Follow-Up (Other vendors)
Copilot: Ask
Copilot: Analyze
ST + CS Integration
ST: Teammate Efficiency
CC: AI Search
CC: AI Real-time translation
CE: AI Quizzes
?
200
This is Nick's signature catchphrase
What is "Who's fired up?!"?
300
This is the name of this Staircase stakeholder feature
What is stakeholder radar?
300
This is the revenue value of at risk customers who have requested AI Follow-Up for their meeting recording software of choice
$34 Million
300
These are the primary data sources used to power Copilot answers today
What are Timeline and Company?
300
These are 5 features currently in the NEXT category of our AI roadmap that our product and engineering team will pickup once they deliver the NOW items
What are
Copilot: Workflow Agents
Follow-up email
Answer Customer Questions
AI tasks & next best action
Signals 2.0 (Expansion, Opportunity)
PX: AI Search (in-app)
PX: AI Write Assist (in-app)
CE: AI Tutor
CC: AI Moderation
?
300
During his Pulse Keynote with Nick in 2024, this guest speaker jokingly encouraged the audience to "Trust AI"
Who is Andy Cohen?
400
Available for Gong.io today, these are the 5 other meeting recorders will be coming to Follow-Up soon
What are Teams, Zoom, Chorus, Meet, Clari?
400
These are the 5 primary CSM jobs to be done according to AI CSM research.
What are
Product Support, Adoption & Value, Risk Management, Internal Coordination, and Relationship Management?
400
These are the three AI subprocessors Gainsight currently works with today
Who are OpenAI, Microsoft Azure, IBM?
400
This is the name of the feature that aims to be every exec's reporting sidekick.
What is Copilot Analyze?
400
This is the name of the character Nick portrayed
Who is Ned Saaso?
500
These are the 3 of the 5 EP AI features that are available today
What are
CC: Write with AI (Content)
CC: AI recap
CC: AI Summary
CC: AI Tags
CE: Automated Captions
?
500
Since August '24 the adoption of AI features in CS has increased by this percentage.
What is 10.3%
500
This is the url where you can find Gainsight's stance on AI Policy and Trust
What is www.gainsight.com/security/ai?
500
AI CSM is expected to have the most immediate impact in this segment
What is long-tail/ SMB?
500
This is the injury Nick sustained while hiking in the Grand Canyon and this is how he celebrated when he hiked out.
What is a torn ACL and with ice cream?