What and Why
T/F: assertiveness is a fixed personality trait
False
Interpersonal style in which opinions and feelings are honestly stated at the expense of one's relationships with others
aggressive style
Arrange a ____ and _____ to discuss your problem that is convenient for all parties
time; place
eye contact, body posture, rate of speech, and volume, are all examples of ___________, which should match your ___________. (order matters)
non-verbal communication; verbal
Though difficult, try to find...
common ground, workable compromise
Assertive communication involves expressing your personal _______ and ________
rights; freedoms
Interpersonal style in which wants and needs are withheld, minimizing responsibility for decision-making and agency
passive style
"I notice that you clothes, books, and papers are left out in the living room for days at a time. We live in a small apartment, and when one person doesn't clean up after themselves, the place gets messy fast" is an example of:
Defining the problem
Do not use __________ or ______ tones of voice
apologetic; hostile
Compromise can be an ongoing process through the use of...
e.g., "What would you need from me to feel okay doing this my way?"
counter proposals
The benefits of assertive communication include
Greater self-awareness; more positive self-image; increased likelihood of finding positive solutions; Greater self-confidence; Higher self-esteem; More respect for others’ opinions and viewpoints; Greater self-control; More effective communication skills; Higher self-respect; Increased ability to avoid interpersonal conflicts; Greater self-disclosure; Reduced anxiety; Greater self-worth; Reduced likelihood of being exploited or coerced; An enhanced ability to control stress; Reduced depression; Stronger relationships; Better health
Identify 4 of the 6 components of describing your problem scene.
Who, when, what, how, fears, goals
Describe your feelings so others better understand the importance of the issue using _________
I-messages
Seek first to __________, then to _____________. (order matters)
understand; be understood
"I can see you are upset right now, let's discuss it later this afternoon," and, "I need more time to think about this issue" are examples of...
Defusing or assertive delay
Being assertive does not involve violating or denying __________________________
The reasons you hesitate to be assertive (one word)
fears
easy-to-understand sentences
As an assertive listener, being aware of how your own thoughts and feelings might influence your interaction means...
being prepared
Inviting criticism to find out what is really bothering someone is called...
Assertive inquiry
Assertiveness training increases the variety of __________ in which assertive communication is possible, and decreases the occurrence of __________.
situations; passive collapse/hostile blow up
Your goals for assertiveness training and communication need to be ________
specific
Describing positive consequences and providing tangible steps are forms of _____________
reinforcement
"Could you be more specific," "Could you say more about your perspective," and, "I hear you're feeling overwhelmed by your current responsibilities"
are all examples of...
listening, clarifying, acknowledging
What manipulation avoidance technique involves moving the focus of the discussion from the topic to an analysis of what is going on between parties?
Content-to-process shift