Operations
What should Store Managers do if they are running low on in-store or Luxe in a Box collateral?
Email the Marketing Director
What percentage of revenue do we have allocated towards accessories?
15%
What amount of cash should be in the cash box at all times and how often should it be counted?
$200 | weekly
double or nothing: what to do when cash box is not at $200
If a gown needs a condition update, who does the SM/stylist need to reach out to and what do they need to provide?
The Inventory Assistant | dress name + size, any condition updates not mentioned on website already
This is a secondary line of merchandise created by a high-end fashion house or fashion designer that retails at a lower price
Diffusion line
Double or nothing: What is the diffusion line for Paloma Blanca?
This designer belongs to JLM and can often be identified through their use of pearls, bows, and structured fabrics
Allison Webb
According to the Brand Standards Guide, there must be a minimum of what distance between hangers?
1 inch
Which method of payment requires the gown to stay in the boutique?
Check payment
What is the newest Luxe Redux Bonus tier and what is the payout for hitting it?
$37k = $750
How long does the Store Manager have to process new shipments [including Luxe in a Box and transfers]?
72 hours
If a bride purchases a gown, but no longer loves it, what three options can you, as the Store Manager, offer to them per your discretion?
Consign it back with us for 50/50 split
Resell it on resale websites
If within the same month, she can exchange it for a dress of equal or greater value
This designer created Bella Swan's gown in Twilight
Carolina Herrera
What should a stylist do if a Luxe in a Box gown from another Luxe Redux location arrives in their boutique?
Email E-comm stylist with the Returned Gown template saying who it originally belonged it
What are the Roles + Responsibilities for Store Managers? [hint: your obsessions]
Meet or Exceed store goals + metrics
Own customer experience
Own daily operations
Own employee development
Lead, manage, retain, and hold team accountable
For 50 extra points: What is the Flagship specific responsibility?
Who does the Store Manager notify if one of their employees calls off?
DSM and the Director of Operations
What monthly inventory process assists with maintaining a steady back stock of accessories in the boutique?
Accessory Re-order
How much does a bride pay to get accessories shipped from one store to another or straight to her house?
$15
This designer creates their gowns on actual women rather than dress forms which lends to their incredible structure
Romona Keveza
If a repair is over this amount, Store Managers must receive approval from the Director of Operations
$300
What is the one KPI that is consistent amongst all sales roles + what is the number for that KPI?
Conversion | 45%
What is the process for stylists to ask for time off?
Confirm with their Store Manager at least 30 days in advance
Submit on Employee Navigator that has a note saying when SM approved it
Director of Operations updates BridalLive schedule
Which two accessory designers are exclusively carried in-store?
Linda Richards + Untamed Petals
Venise, guipure, and eyelet are all a variation of what type of fabric?
Lace
This brand encourages their team to try on and review each gown before releasing them to the public
Made with Love
What items must be added to a Luxe in a Box before being sent out?
The gown in a branded garment bag
Clips
White envelope w/ Online SGA, return shipping label, and LIAB letter
White bubble mailer
Best Day Ever Card
What three things are not explicitly listed on the bride card but still need to be asked?
Fiancé's name
Engagement story
Have they been shopping?
After which onboarding meeting does the Store Manager start conducting quarterly reviews with their employees?
90 day review
What is the process for transferring a gown to another store per bride's request + who does each step?
Receiving store hides gown on Shopify after payment
Receiving store emails shipping store with gown info + date of appointment
Shipping store transfers gown in BridalLive + sends via FedEx
In which two places can one find Designer size charts?
Google Drive + on the website
This designer specializes in boho dresses, most of which are inspired by a famous river in France
Rue de Seine