Common Facts/ Sales
What year was 1-800 Radiator founded?
1982
What does QWOB mean?
Quote with out buy
What are the warehouse numbers for Woburn / Falmouth
710 / 711
Name 4 components to our A/C kits?
Compressor / Receiver Drier / Accumulator / Orifice Tube / Expansion device / Cap & Shrader valve kit/ New seals and gaskets / PAG oil / ICE 32 enhancer/ Flush / Tattletales
What's the most important thing for our customers and our #1 priority?
Happy, satisfied, repeat customers
What is another name for our Quality Control Process?
Data Driven Decision making
What are the 5 points to a good note?
1 Who did you talk to and what do they do for the company?
2 What did you talk about radiator, exhaust, a/c? (parts category and why did you review this).
3 What is the customers objection from buying from 1800 radiator/ who is the competitor
4 What do we need to do to gain the business?
5 What is the customers commitment and to what specific part or action? Don’t assume.
What are the 3 ways a Cat Converter typically fails?
1) Thermal Breakdown
2) Covered or poison substrate
3) Mechanical failure
What are the four points to our value prop ?
1) Customer Service
2) Quality of Parts
3) Inventory
4) Price