Warm Up
What is the first transition question?
How long have you been thinking about upgrading your plumbing system today?
Unscramble
n i n i a r
Rinnai
S
Set yourself up as an expert.
Verbatim pre-close
Other than price or payment, would there be any reason we couldn’t get your job started today?
R
Recommit
What is the second transition question?
What made you decide to do it today?
Current star rating on Google Reviews?
4.7
E
Educate the customer.
WOL Question 1
How much did you think a project like this would cost?
E
Explain
Another way to say “why”?
Oh really. What makes you say that?
_____ of consumers taking lowest bud has MAJOR PROBLEMS in getting job completed.
80%
O
Ownership
WOL Question 2
Now that you see what we do and how we do it, can you see why we cost more than you thought?
A
Advantage
The things we don’t discuss in the Warm Up?
Politics, religion and business.
_____ of all contractors FAIL within first two years!
96%
C
Create urgency.
WOL Question 3
Now that you’ve seen the price, about how long would it take you to come up with the money?
C
Customize
Two things we talk about in the Warm Up?
Things they spend their time and money on.
_____ complaints have been received by the BBB making the home improvement industry #1 on the hit list.
10.7 million
S
Sell the reference list.
Close question?
Once your job of complete, would you write a personal check or go with a payment option?
T
That’ll work for you, won’t it?