HPS 101
What is the name of the new HPS legal partner?
Elevate Community Center
In 2023 what where the top 3 reasons people became unhoused in Santa Clara County?
Lost job, divorce (separation), and and eviction
What day of the week do members call to schedule a screening appointment?
Tuesdays starting at 9am
What was the last FA theme day?
Wear your favorite color
How many staff in FA are vegeterians?
2
If contact with a household is lost how many attempts to regain contact should the case manager make?
If contact with a household is lost, the case manager must make multiple attempts to regain contact, attempting a minimum of three times and multiple types of attempts (e.g., phone, email, text, in person) over 30 days prior to exit. T
In Santa Clara County how many people are experiencing homelessness?
~10,000
What are the two external one time assistance funders FA works with?
Season of Sharing (SOS) and Housing Industry Foundation (HIF)
When does the Wellness Committee meet?
First Thursday of every month
How many staff currently have pets in their homes?
13
What does HMIS stand for?
Homeless Management Information System (HMIS)
In Santa Clara County how many people are at risk of losing their home?
HMIS Privacy Statement
What month did all FA staff fully transition to 550 South First?
May 2024
How many staff are bilingual?
14
Can a member be enrolled in HPS if they have exhausted financial assistance?
Yes
What races experience the most homelessness in Santa Clara County?
Latine & Black
On your first day as a Sacred Heart employee who do you meet with during your onboarding training?
HR, facilities, IT, your manager
What weeks of the month is FA responsible for 550 door coverage?
2,4,5
How many SJSU alumni do we have in the dept?
12
What are the four questions we can ask a member to see if they are eligible to retake the HPAT before the one year mark?
-Change in family composition
-Imminent danger
-Ability to take care of themselves or others
-Change in health or disabling condition
In SCC, what are the three housing programs designed for households experiencing homelessness?
Transitional housing, rapid rehousing, and permanent supportive housing
What is the HPS grievance policy?
Client notifies the case manager they would like to file a grievance (written request is strongly encouraged but not required).* ○ Client’s grievance is reviewed through HPS agency’s internal grievance process ○ If the client is not satisfied with the agency response, communication will be forwarded to NCT, who will reach out to the client to confirm receipt of the grievance within 2 business days. ○ NCT will conduct an investigation and will follow-up with the client within 2 weeks. ○ If the client is not satisfied with NCT response, the grievance will be forwarded to Destination: Home for further review and final resolution.
Who was the first "Housing" director at Sacred Heart?
Lorena
How many FA staff were born outside California?
6