Goal Setting
Showing up on time and ready to work can be described as:
Dependability
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:
salon owner
If you are going to be absent or have vacation time, what steps should be taken?
Notify your client
Prebook your client
Reschedule client with another designer
A category title for tracking and overseeing clientele-building strategies is CRM which stands for:
Client Relations Management
A set income given to an employee on a weekly or monthly basis is known as:
salary
Which is perhaps the easiest buyer motivation to recognize in the salon?
need
Placing aromatic soaps and lotions in restrooms is an example of which principle?
little things make a big difference
According to statistics, how often does the average loyal client visit a salon?
every 6 weeks
The item that offers an employer a brief summary of what qualities you would bring to the salon is called a(n):
cover letter
Which of the following actions would represent taking the team approach?
Greet only your clients
Avoid referring your clients to other designers
Do only your work, helping others leads to problems
Offer guests something to drink while they are waiting
Offer guests something to drink while they are waiting
Beverages, food, magazines and umbrella stands in the salon are examples of:
comforts
All payments received from clients for services and home care products purchased is known as:
income
Procedures in the salon that ensure all products are accounted for is known as:
inventory control
A sole proprietorship is a business owned by:
one person
Networking provides all of the following benefits EXCEPT:
Leads to lifelong friendships
Gives access to people and resources within the industry
Provides a good way to learn about trends in the industry
Contacts create difficult situations that turn into real problems
Contacts create difficult situations that turn into real problems
The type of insurance that helps cover the costs of any salon equipment or the physical location itself in case of a fire or theft is known as premise or:
property insurance
Important information about the client, combined with the financial value of a client, is referred to as the:
client factor
When handling a client complaint you can turn a negative experience into a positive one by:
restating back to the client what you heard
Net worth is calculated by subtracting liabilities from what?
assets
Which type of buyer puts up a struggle and has a strong desire to debate with you?
stubborn
In many cases, the first person to greet a client as they arrive is the:
receptionist
A financial advisor who can tell you what a bank is likely to lend you, based on your net worth, is referred to as a(n):
accountant
The ideal salon arrangement has an efficient traffic pattern providing:
the least steps for the client and salon professional to travel
When handling a phone call, always:
maintain self control
A client retention strategy that involves clients booking a future appointment before leaving the salon during a current visit is known as:
prebooking
An effective strategy to ensure a return visit from a client is to:
provide exceptional service
Products purchased by the salon owner for use during client services and for retailing are known as stock in quantity or:
inventory
The money in your checking and savings accounts, IRAs, stocks and bonds are all considered to be your total:
assets
When staff members take individual initiative to stay on top of things and to pay attention to detail, they are practicing which of the following skills?
with-it-ness
Which of the following items is reported to the IRS as employee income?
Tips received by an employee
Money paid to vendors for products
Operating expenses paid by the salon
Change given to a client following payment
tips received by an employee
Which of the following concepts creates a harmonious and predictable environment?
Synergy
Ambiance
Chairside manner
Personalized approach
Synergy
Turning a $30 dollar ticket into a $40 ticket is an example of:
upselling
The type of business ownership in which two or more persons share all costs of opening, operating and maintaining the business is a:
partnership
Who must apply for a state sales tax permit before collecting taxes on products or services sold?
salon owner
A form of operation in which an initial purchase fee plus a monthly service charge is paid to the parent corporation is called a(n):
franchise
Adding the client's service total and retail total for one visit will give you the what?
average ticket
An efficient working space for each salon professional is how many square feet?
120-150 square feet
What should you do if you are asked a question that seems discriminatory?
politely decline to answer
Industry statistics indicate that satisfied clients will usually refer how many new clients?
3
What is usually the largest expense in operating a salon?
salaries or commissions
Which buyer type is open-minded and willing to take a chance on new products without hesitation?
ready
Money you owe on a credit card would be considered what?
liability