Scramble
What business type is owned by the shareholders and formed under legal guidelines?
corporation
Of the items listed below which one is NOT considered a benefit?
Salary
Sick days
Paid vacation
Paid holidays
salary
Net worth is calculated by subtracting liabilities from:
assets
Renting or leasing a workstation from a building owner would represent what situation?
independent contractor
Which concept involves converting existing clients to return clients?
client retention
Workers' Compensation Insurance is needed to protect the:
employee
A major component of the referral process is ensuring positive:
word-of-mouth
Insurance benefits might include all of the following EXCEPT:
Car insurance
Life insurance
Health insurance
Accident insurance
Car insurance
Earning additional payment based on the number of clients a salon professional brings into the salon is what type of compensation?
salary plus commission
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
Ae specific
Consider your budget
Avoid alternate plans
include alternate plans
Avoid alternate plans
What is considered the best form of advertising?
word-of-mouth
The salon exterior, décor, music and sounds, and air and ventilation are all elements of:
ambiance
Which buyer type wants to save money at all costs and is not as interested in quality of product as price?
bargain
Offering an additional hair coloring service to the client who originally scheduled a haircut appointment is an example of:
upselling
What do you call a person who make habitual use of the services of another person?
a client
"Is this something I can commit to" is a question that would be asked when determining if a goal is:
achievable
A personalized approach is also referred to as:
chairside manner
The size of the container is considered a what of a product?
a feature
Paid holidays, bonuses and insurance are all examples of:
job benefits
What term defines a specific target or benchmark of achievement that can be attained within a specific timeframe?
goal
An operating agreement in which a business functions under a parent corporation in exchange for promotion, advertising and management is a:
franchise
A realistic goal is one that:
you believe can be accomplished
The determination on whether a specific product should be continued as a retail item is based on the number of:
turnovers
What is meant by the term consistency?
things happen in a uniform way
U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the:
U.S. and Canadian governments
The salon professional's name, client's name, scheduled service, date and client's phone number should all be included in the:
appointment book
Which buyer wants to know all of the facts about the product and thinks carefully about buying, without much regard for who else likes or uses the product?
logical
What refers to all money owed?
liabilities
Which of the following descriptions is NOT a best practice strategy for building a clientele?
Referral
Upselling
Prebooking
Client factor
Client factor
Before a salon owner can hire employees they need to apply for a(n):
Federal Employer Identification Number
All of the following items are important factors to research in the process of salon planning EXCEPT:
Location
Market need
Inaccessible parking
Cost of necessary improvements
Inaccessible parking
For salon professionals just starting out, the most common and immediate source of referrals is:
word-of-mouth recommendations
The emotional buyer bases his or her purchases on:
personal reasons
Which form of advertising involves sending postcards or flyers to prospective clients?
direct mail advertising
All of the following descriptions apply to an independent salon EXCEPT:
May offer from 5-40 workstations
Owner makes all the decisions in terms of décor
Uses a set business plan provided by a parent company
Owner makes all the decisions in terms of pricing and services
uses a set business plan provided by a parent company
Location is the most important factor in:
opening a salon business
The tax based on the profits (earnings) of a business is known as:
income tax
Which of the statements below represents a specific goal?
I will get a job.
I will very easily get a job.
I will most likely get a job somewhere close to where I might live.
I will get an entry-level position in a reputable salon after graduation.
I will get an entry-level position in a reputable salon after graduation.
A rental agreement is known as a:
lease
I will get a job within the next 60 days is an example of a:
timely goal
The following are all benefits of a product EXCEPT:
Select one:
Adds shine
Aromatic ingredients
Reconditioning effect
Economical purchase
Aromatic ingredients
Pareto's principle is called the:
80/20 rule