Formats of Business Communication
What may be the best communication method?
Verbal may be the best communication method
What are the four types of written communication?
Results-Oriented communication, negative communication, persuasive communication, informational communication
What do you always need to do when writing?
Always allocate time to think it through first
What is clear?
Make your purpose clear
What must business letters have?
A good appealing layout
What does written communication include?
Business memos, formal letters, bulletin board, posters.
what communication do writers need to use an empathetic tone and get straight to the point?
Negative communication
What is after letting your thoughts rest?
Get started
What is concise?
Don't be too wordy
What are memos supposed to be?
Short
What does electronic communication allow?
Electronic communication allows companies to send mass messages to several individuals quickly and at a low business cost.
What should the tone be for results-oriented communication?
The tone for results-oriented communication should be motivational and encouraging to others.
What should you always check when proofreading for effective writing?
Always check your documents and email
What is courteous?
Address the reader politely
What are reports prepared for?
After an investigation
What does verbal communication allow?
Verbal communication allows people to assess the verbal or nonverbal inferences by individuals giving a message
What should informational communication be?
Informational communication should be simple and and clear to answer any questions.
What are the six W's?
Who? What? Where? When? Which? Why?
What is complete?
Include all information
What is an agenda?
An outline about all contents of a meeting
What does verbal communication include?
Verbal communication includes meetings, in-person interviews, telephones and video conferencing.
What do writers do when using persuasive communication?
Focusing on stressing the benefits for the reader
What does AIDA stand for?
Awareness, Interest, Desire and Action
What is correct?
No grammar, spelling and punctuation errors
What are the four types of written communication?
Business letters, memos, report, and agenda