KNOW THE PRO
What are the 4 pro rewards?
1- Inhouse credit/ Net 30
2- free samples
3- trade pricing
4- referral bonus
LVP, engineered hardwood, & Laminate
What are the 2 commonly used trims to finish the edge of tile?
bullnose or L channel metal strip/jolly edge
(pencil, durand, hixton, barnes etc.)
How many different color options of porcelain panels and what are the names of them?
1- Calacatta White
2- Masterstone White
3- Statuario Nuovo
4-Max Rapolano Ivory
The 5 different types of spacers we carry?
What is the
- T spacers
- Offset spacers
-Horseshoe/ U-Shape
-Leveling Wedges
- Cap/ Spin Leveling Spacers
What are the different tier trade pricing called?
Gold, Platinum, Diamond
What are the 3 ways resilient flooring can be installed?
float, glue, and or staple/nail
The different quartz color options do we carry and what are the names?
What it
Solid Black
Pure White
Cream Travertine
White Carrara
True or False Porcelain panels can be returned as long as they are within the 60 days.
False - Final Sale
The 5 Superior thinsets?
1- Bond
2- Platinum
3- Maxlite
4- Bond LFT
5- Pro Flex
What are the different discount percentages per tier trade price?
Gold- 25% Diamond- 30% Platinum - 35%
What are the 5 coordinating trims for our LVP collections?
Quarter Round
Flush Stair Nose
Overlapping Stair Nose
T- Molding
Reducer
(Stair Treads 42 inches)
This type of trim gives off a more traditional style and can be used around niches, around an accent tile, or to finish the top of a wainscot.
Barnes or Capital
What product should be used to fill the panel joints?
100% silicone
This product helps to increase grout cure time and reduce grout shrinkage and cracking.
Admixture
How much does a pro need to spend to jump to each tier?
Gold to Platinum needs to spend $20,000 per year
Platinum to Diamond is $50,000
What's the difference between Flush Stair Nose and Overlapping Stair Nose?
A flush stair nose sits level with the flooring, creating a seamless, smooth finish, whereas an overlapping stair nose has a small protruding lip that extends over the flooring.
Can you cut the glass shelf for the Superior 14x24 niche?
No its tempered and will shatter.
What are the different sizes that the panels come in?
30X94- Shower Kit
32X94- Shower Kit
30X64- Tub Kit
32X64- Tub Kit
The 3 main different water proofing systems do we carry?
- Wedi
-Go board
-Hydro Block
(Superior)
How do I get a pro to make money here a the Tile Shop, there are 2 ways?
Payment Works - Customer Referral Program 5% percent as long as we don't discount over 15% off
Print/ Email or Text- Their price and the retail price so they can see and make the money on their end.
What's the new underlayment for LVP?
Quiet Walk
Wall skirtings and base boards serves as what 2 types of dual purposes?
Functionally - They protect walls from damage caused by mops, vacuums, and furniture, conceal gaps between the floor and wall, and hide exposed wires.
Aesthetically- They provide a finished, polished, and decorative look, enhancing the interior design of a room.
What tool should be used on the porcelain panels to ensure you get proper mortar coverage?
Tile Vibrator
What's does the X mean on the thinset for Ardex?
The X means it can be used for exterior use.