Scramble 1
Producing functional, predictable and pleasing results during a service describes which service essential?
Create
What kind of question is the following:
"What results do you want to see in your skin?"
open-ended
All of the following statements describe ways to build credibility with clients, EXCEPT:
keep personal conflicts off the salon/spa floor
shorten or omit connecting time with the next client
make sure music and reading material in waiting area are appropriate
minimize distractions and make sure you always have your client’s full attention
shorten or omit connecting time with the next client
At what point would you gain consent to move forward during the Consult service essential?
after client agrees on recommendations
The Connect service essential involves establishing rapport and building:
credibility
In addition to communication skills, factors such as personality, schedule/time, environment and professional appearance play a role in building:
credibility
A skin charting form is used during which of the following services?
waxing
sugaring
makeup application
chemical exfoliation
chemical exfoliation
Select the term that could be used to help uncover problems or challenges that clients currently “have.”
dry
soft
clear
smooth
dry
acknowledging every client when they arrive will make your client feel:
valued
True or false:
Offering a flat-out no is an appropriate strategy used to give the client what they want.
Customizing a facial or body service, then performing the protocol, is a Create service essential known as:
Treat
Ensure client comfort with all of the following strategies EXCEPT:
using a treatment table heating pad
cooling towels and linens before the service
checking room temperature for client comfort
placing bolsters in areas the client needs extra support
cooling towels and linens before the service
Melanie is planning a consultation with a new client. What type of environment should be used for the consultation so the client feels comfortable sharing confidential information?
private area
Tips for a successful consultation include all of the following steps EXCEPT:
listen to client
maintain eye contact
not discussing client's daily skin care regimen
sit so client doesn't have to look up at you
not discussing client's daily skin care regimen
Playing soft, slow music in the spa area will allow your client to what?
relax
Which of the following descriptions reflects keeping a salon/spa conversation professional?
gossiping about other clients
not talking about yourself too much
not encouraging the client to talk about themselves
talking about yourself during the entire conversation
not talking about yourself too much
Emily knows it is important to be honest when explaining her services. Which of the following statements reflects Emily's attention to the client's needs or concerns without exaggeration?
"I can work miracles on those lines and wrinkles."
"I would recommend a vitamin serum today. It will make your skin 150% better."
"I'd recommend an enzyme peel. It will make you look 30 years younger."
"I'd like to recommend an enzyme peel. It will remove excess skin cell buildup and smooth the roughness you're experiencing."
"I'd like to recommend an enzyme peel. It will remove excess skin cell buildup and smooth the roughness you're experiencing."
Offering product recommendations is used during which service essential?
Complete
Making sure the client can see you when you are speaking is an example of a possible modification to use for a client with what kind of impairment?
Hearing
Analyzing the client's wants and needs occurs during which service essential?
consult
Strategies that can help reinforce client satisfaction during the Complete service essential include all of the following actions EXCEPT:
summarizing the services performed
prompting clients to tell you how they feel
reminding clients how great their skin looks
asking questions to determine what the client wants
asking questions to determine what the client wants
Using the statement “I’m using slightly more pressure here to release tension in your muscle.” would occur during which Create strategy?
Tell
An excess of fat in the diet can contribute to:
yellow skin
increased dryness
premature wrinkles
skin congestion and comedones
skin congestion and comedones
What component of a consultation record would allow space for the client to list major skin concerns, current home-care regimen, past treatments, product use and expectations?
personal skin evaluation
The type of treatment plan you create is based on:
the service you will be performing