TRADE TERMS
: Specialized terms used in a specific industry.
What is jargon?
Communication always involves a sender and one or more _______
What are receivers?
One example of nonverbal communication involving appearance.
What is grooming?
Learning on the job happens when giving or taking these.
What are instructions?
Phone calls should not distract you from this.
What is the job at hand?
Communication that does not use words
What is nonverbal communication?
This can interfere with or stop communication at any point.
What is noise?
The condition of this personal area communicates nonverbally.
What is personal environment?
Active listening requires effort and ________.
What is concentration?
You should never use a phone while doing this unsafe activity.
What is driving or operating a power tool?
Facial expressions, posture, and gestures are part of this.
What is body language?
Workers must hear instructions clearly—this skill is essential.
What is listening?
Standing too close or too far away is an example of this.
What is physical distance?
Effective speakers should organize ideas this way.
What is logically?
When placing a call, identify yourself and then politely ask for this.
What is the other person’s identity?
Restating something heard using different words.
What is paraphrasing?
Construction workers must interpret drawings and specifications using this skill.
What is reading?
This nonverbal element includes how you manage your schedule.
What is use of time?
Speakers should provide time for these and answer clearly.
What are questions?
Voicemail messages should be this.
What is brief?
The process of respecting others, listening, and understanding what is said.
What is active listening?
: Leadership positions require higher expectations in this communication skill.
What is writing?
The only option not considered nonverbal communication in the module.
What is jargon?
A speaker should check this to ensure the message was understood.
What is listener understanding? (or “Ask if the listener understands.”)
When receiving calls, you should identify your company and yourself at this moment.
What is when you first accept the call