Who is?
QIDP Case Manager
Anthony Lemaster
If I have or want a schedule change, I should talk to...
If you aren't sure who to call with a question, you ask support staff for help to find out
True; Support staff can help you talk to the right person.
Peter wants to make a peanut butter and jelly sandwich. He notices there is no more jelly and wants to get more.
What should he do?
Talk with Support staff and add it to shopping list
Program Nurse
Janis Goodman
If I have an issue with my housemate, I can talk to...
Support staff, Case Manager (Anthony), or Assistant Director (Sean)
You are coughing and feel sick, so you should call Janis immediately
False; Talk to Support staff first. They can help you with next steps.
Lena has a cut on my finger that is bleeding.
What should she do?
Talk with Support Staff for first aid and next steps
Benefits Case Manager
Ashley Malanowski
If I wanna know what the plan is for today, I can talk to...
Support Staff
You should call Ashley if you want to work on a new goal
False; Contact Anthony
Carrie recently saw a video about knitting and wants to learn how to do it for herself. What can she do?
Talk to her Case Manager to make it a goal
House Supervisor
Michelle Dubose / Leticia Cardoso
If I have questions about my home or community access, I can contact...
Benefits QIDP (Ashley Malanowski)
If I call to ask a non-urgent question and no one answers, I should continue calling until someone answers
False; Leave a voicemail or tell a staff you need to talk to whoever you are calling.
It is summer and the weather is really warm and sunny. Emma wants to plan a trip to the beach next week with her housemates.
What should Emma do?
Talk to the House Supervisor
Assistant Director of Residential Supports
Sean McElhany
If a staff member yells at me and calls me names that hurt my feelings, I should contact...
OIG; Any JCFS Staff member can help you report to OIG.
I can contact any staff member on the weekends if I have a non-urgent question
False; Talk with Support Staff. They can help you contact On-Call if question is urgent
Jerry left to spend time with his family on Thursday night and is planning to come back Monday morning. Plans changed and Jerry is coming back Sunday morning.
What should Jerry Do?
Contact On-Call Number to let them know he will be home early