PQ 2
A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?
DHCP
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not
working as well. Which of the following technologies is the site MOST likely using?
DSL
A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following
pages are still legible. Which of the following MOST likely needs to be fixed?
The ribbon is low on ink or missing and must be replaced to get proper output.
An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured
with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a
discrete graphics solution utilizing an 8- pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the
technician should begin troubleshooting?
The power supply, as 200W is insufficient when the GPU is heavily tasked
A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue
persists. Which of the following would BEST establish the connection in minimal time?
Mobile hotspot
A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they
mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?
Page orientation
An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?
Load balancer
The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure
environment. Which of the following would be the MOST secure way to implement the fingerprint readers?
Restrict device access to only the user to whom the laptop is assigned
Which of the following technologies can allow multiple networks to traverse a switch?
VLAN
A company wants to give third-party developers access to the corporate network through desktop environments that the company can control.
Which of the following can BEST achieve these requirements?
VDI
Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would
MOST likely be the cause?
HDD
A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?
4 cores 16GB DDR4 RAM 1TB SSD
A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded
state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes
of these errors? (Choose two.)
RAID failure, Bootable device not found
An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop
does not load the OS and is stuck at a black screen with the following message: Date/Time Not Set -Press F1 to Run Setup - Which of the following would be the BEST action to take next?
Replace the CMOS battery
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.)
RJ45 connector, Crimper
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should
the technician do NEXT?
Establish a theory of probable cause, researching internally or externally as needed
A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on
and notices the printer LCD screen has the following error message: Paper Jam, Jam in Fuser.
Which of the following is the MOST efficient next step the technician should complete?
Check the printer paper path to locate any obstructions
A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of
the following BEST meets these requirements?
RAID 1
A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?
Try to extract data
A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
Increase the swap partition
An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a
piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a
computer running macOS?
Cross-platform virtualization
Which of the following is a valid use for PaaS?
An application development environment
A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?
Reseat the webcam
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is
unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which
of the following would be the best course of action for the technician to take NEXT?
Verity the socket type and manufacturer
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being
utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the
following should be upgraded FIRST?
RAM