PQ10
A user reports that the pages ash on the screen two or three times before nally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?
Verify the address bar URL.
A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?
net use
A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?
devmgmt.msc
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?
The system is utilizing a 32-bit OS.
Which of the following is an advantage of using WPA2 instead of WPA3?
Device compatibility
Which of the following script types is used with the Python language by default?
.py
A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?
Clear the browser cache.
Which of the following denes the extent of a change?
Scope
While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?
Evil twin
A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?
VNC
Which of the following only has a web browser interface?
Chromium
A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?
DHCP
All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?
Rolling back video card drivers
A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.A.R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?
Drive failure
A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?
Disable System Restore
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?
Data plan coverage
A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?
Windows Home
A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?
Flashing the BIOS, reformatting the drive, and then reinstalling the OS
The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check FIRST to troubleshoot this issue? (Choose two.)
Screen timeout, Screen brightness
Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Choose two.)
Chain of custody, Data integrity
The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?
Data usage limits
A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?
Keylogger
A technician is installing a program from an ISO file. Which of the following steps should the technician take?
Mount the ISO and run the installation file.
Which of the following is used to explain issues that may occur during a change implementation?
Risk analysis
Which of the following would MOST likely be deployed to enhance physical security for a building? (Choose two.)
Badge reader, Motion sensor