PQ21
A user is setting up a new Windows 10 laptop. Which of the following Windows settings should be used to input the SSID and password?
Network & Internet
A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems should the technician most likely recommend?
Linux
A technician is following the ticketing system's best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?
Ask the user for clarification.
Which of the following is used to prevent automobiles from crashing into a building?
Bollard
Which of the following operating systems uses the ext4 filesystem type?
Linux
A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license. Which of the following license types should the technician recommend?
Open-source
A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?
Chain of custody
Which of the following describes a concept that requires using a combination of an ID, a password, and a biometric?
Multifactor authentication
A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?
Available storage space
A SOHO wireless router needs to be configured so incoming traffic is only allowed on specified ports. Which of the following is the best way for the technician to accomplish this task?
Disable Universal Plug and Play.
The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?
Reboot the smartphone.
Which of the following is the Windows OS that only recognizes 4GB of RAM?
The 32-bit OS
A company is requiring its staff to work remotely and needs to ensure remote access to servers and fileshares is secure. Which of the following should the company implement? (Choose two.)
VPN, HTTPS
A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?
Administrative Tools
An administrator received a new shipment of mobile devices. Per company policy, all enterprise-issued devices must have two authentication methods, and the organization has already enforced the use of PIN codes as one method. Which of the following device features should the administrator enable?
Biometrics
Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?
Configuring remote wipe
A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42, and has no subnet mask. Which of the following should the technician check next?
Static IP settings
A computer is restarting automatically and displaying the following error message:
Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you. (0% complete).
Which of the following should the technician do first to diagnose the issue?
Check the system event logs.
An IT technician is attempting to access a user’s workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?
hostname
A technician needs to upgrade the operating system on 200 lab computers to the latest version of Linux. Which of the following is the fastest upgrade method?
Installing from a network share
A user’s antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?
Quarantine the infected system.
Which of the following is the best reason for sandbox testing in change management?
To evaluate the change before deployment
A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?
Wait until the customer is done speaking and offer assistance.
Which of the following operating systems was the .app file type designed to run under as an application file bundle?
macOS
A healthcare organization wants to provide iPads to the nursing staff. Which of the following accounts would provide the least privilege to the users?
Guest