Mobile
What core speed is required as a minimum to receive Free Spectrum Mobile retention offer?
300 Mbps
Which article is used to find self install instructions?
HOW4411
How much is the ACP wind down credit and where would you find it?
$10 & last screen on Agent OS before submitting the order.
I'm upgrading their internet but I'm not sending any equipment. What install code do I need?
No Truck or XT
How far in advance can I schedule my voluntary disconnect?
30 days
The unlimited + plan is throttled after ___ of monthly data use.
50 gb
My cx is asking questions on how to navigate cloud dvr, which copilot has the instructions?
HOW5826
How many lines do you have to bring over to take advantage of the buyout program and how many lines would you have to port over?
3 Lines need to be activated and 1 needs to be ported over.
I want Turner Classic Movies on my Select package, but my tv said I have to call you guys. What do I have to add to get that channel?
Entertainment View
Max $ off for an Internet Only Acct
$30
$10
I don't know how to edit my seasonal dates, which article should I use to show me the steps.
HOW222
T-Mobile 5G home internet is offering me a $50 plan. What speed would I get?
75 – 245 Mbps
Yes or No: Can I add Entertainment View to Essentials?
No
True or False: Spectrum Internet will be required for customers who opt not to use Spectrum Receivers
True
True or False: in retention I can disconnect and refund a new device within 30 days of purchase.
False
Which article has the table for double play and triple play $ off?
GEN8652
With the zip code 28216 find out how much 1 gig is with Brightspeed, AT&T Fiber, and Google Fiber?
- Bright speed: 69.00
- AT&T Fiber: 104.99
- Google Fiber: 70.00
What flag is on an account that tells you they are prequalified for ACP?
Spectrum Internet Assist
Yes or No: A customer comes in with acquisition rate internet and TV essentials. They want to remove the Essentials and you do so. Does this count as a Single Play Save?
No
I have 6 unlimited lines with Verizon at $347 a month, and I own all my phones. How much can I save yearly if I come to Spectrum?
$2,004.72 for 6 paid lines
or
$2,364.60 for 5 paid lines and 1 free
What Copilot article would you be able to pull up the channel line up with?
GEN8873
Cux is switching from Spectrum to Windstream because they are now bundling their cell phone and Int. with them because it gets them a discount on internet. Who is their mobile provider & how much is the discount they'd be getting on Int. with the bundle?
AT&T & 20$ off their internet service by bundling their cell phone with them.
I want TV select, 5 DVR HD Receiver, 1 HD Receiver, Entertainment View Plus, Showtime, Latino View, Internet Ultra, Wi-Fi, 4 Wi-Fi pods, 2 voice lines, 3 unlimited plus lines Standard rates.
$538.91
What does the ASAP acronym stand for when handling escalated calls?
Acknowledge & apologize, Sympathize & empathize, accept 100% responsibility, prepare to help.