Lyndsey
Where is Rashelle's favorite place to Vacation?
Disney World
How many daughters does David have?
3
Verifying the DOB and Last 4 of SSN are what type of questions
Quick Hit
Where can you find someone's extension?
Pure Connect/Phone System
What happens to a loan if a member makes a principal only payment?
The payment only goes toward principal and their monthly payment is still due
What is smart hold?
call back request feature
What tab in the "green" bar do you click for a Credit Card Payment
Credit Cards
Name 3 loans that are excluded from Skip A Pay
Auto Saver
Business Purpose Loans
Credit Cards
Home Equity Loans
Lines of Credit
Mobile Home Loans
Mortgages
Student Loans
BRN/ERN Bridge Loans
What is the minimum for a credit card cash advance?
There is no minimum
What is another name for DNA?
Core
True or False : You Can see the VIN on the accounts tab
False
What do we use Q2 for?
Business Online Banking
What does SMART stand for?
Specific, Measurable, Achievable, Relevant/Realistic, Timely
What are the restrictions you can have?
Lock out Flag and Warning Flag
What is the transaction type for a CD Closeout
Closeout withdrawal
What is our brand promise? (Must say entire thing)
We promise to life one another, to empower wellbeing and to multiply positive impact
Name one full Ends Statement
We will be an engine of member and community wellbeing
We will foster the cooperative spirit
We will advocate and inspire community engagement
We will perform at the highest levels of stewardship while creating a sustainability for our members and communities
What does OFAC stand for?
Office of Foreign Asset Control
What does a restricted status mean on a debit card?
the card is linked to an account that has been negative for 10 consecutive days
Name at least 3 Consumer Loans
Boat Loan
RV loan
Home Equity Loan
HELOC
Power Sport
Signature Loan
Line of Credit