Credit
The prescreen and credit application shows approved we mark ____ off to help progress the deal
What is the Credit Check ODI?
A rep calls in requesting for a VCE. We transfer this request to?
A rep requests moving this deal into another reps name.
What is Athlete to expert?
This email is internal only and is to help with placing panels on roofs.
What is Tier2SSD@sunrun.com?
The KWH usage is higher than actual usage. The opportunity page shows usage higher than what the Utility bill shows.
What is Inaccurate system size?
The pending task is resolved however there is no open activity meaning the ____________ Will need to be resolved by who?
Who is the credit team?
Call was completed within 90 days, the pricing is within parameters and the agreement type is the same. The final check is...
Who completed the verification call?
A rep reaches out to our phone lines asking about an IPA. He then is directed to _____
What is the PRE SSD Text line?
A sales rep is not active, this email is provided to help them become active again.
What is presra@sunrun.com
the _____ Rate on the proposal shows a different rate on the utility bill. Please update the ____ rate on a new proposal.
What is CARE rate pending task?
The son signed the agreement violating the ________ policy
What is the domestic partnership/Spouse policy?
______________ is the most important thing prior to transfering VCE requests to the HIS team
What is customer agreement signed?
A rep has been non responsive in the text for over ten min. Next steps are...
What is our Text template for no response?
This team is responsible for the______ chat
What is PRE S7 chats?
Customer agreement should be generated in the name of the single (or one of 2) members of the ____; agreements must be generated in the customer's name as opposed to the ___name.
What are LLC requirements?
The Drivers license, mail containing the address and a passport are provided fulfilling the...
What are the requirements for domestic partnership?
This field on the opportunity page shows the time and date of the _______________ being completed
When the VC was completed or what is Verification Call completed?
We apologize for the inconvenience you have faced. Let's see what we can do to address your concern. Please bear with me for 5 minutes.
What is Standard Empathy & Reassurance Statement?
This team also can complete a task HIS normally completes.
The previous system must be installed for a minimum of 12 months, for customers with a third party owned first system. In order to move forward, you will need to provide proof that the system has been on the home and running for the required 12 months PTO.
What is a second system pending task?
The Credit application shows saved means?
What is Customer opened the application but did not complete?
Marking off ODI 18 is for which state?
What is California?
A rep messages in saying he is having trouble with the IPA. His next steps are,
What is IPA troubleshooting/policy?
For Spanish Cases these people are responsible for resolving those cases
We cannot verify if the home is a duplex or an apartment please provide information that confirms the ____
What is a Home Type?