Troubleshooting
ping
What is the name of the account number we use with the nap
NAP key
Working case
What are the 4 tiers of support
tier 1, tier 3, plat, premium
How many zip codes are in the US?
41642
What devices are we able to ping
Hughes devices
if the NAP needs to investigate how long will we push the case
2 - 3 hours
What does RIA stand for
Request issue action
What is the handle time for ticket and call time
17 min
Who is Luke Skywalker's father?
Darth vader
Name 4 commands we can use
interface status, ARP table, Default gateway, IPsec, Ping, traceroute
What is the name of the VOIP company we use
BRT
What were the three common child case we would make
hughes truck roll, Nap truckroll, NAPOO
What are 3 premium services
VOIP, Digital media, wifi
From which direction does the sun rise?
EAst
What is the company name/brand of wifi accesses points we use
Aruba
name 4 places we can find the nap key
asset hierachy, bottom when selecting the circle, location 360, NMP, HUGHES on, FSOs, case notes
Name 4 status
input, confirmation, open dispatch, pending nap, nap outage, monitoring, open troubleshooting, closed
name 4 sections in a KB
Case handling, configuration, tier of support, dispatch instructions. sign off instructions, NE, FSS
Which chemical element has the symbol "Pt" on the periodic table?
Platinum
What were the names of the two POS we have IPs for
Verifone and gilbarco
What is the name of the group/type of nap that is small
What were the three types of resolution codes
HNS, WWTS, NAP, auto
What are the 4 types of KBS
SOP, NAP, Device, and site
What does a camel store in its hump?
FAT