Ch.8 Listening to Out-Group Members
Ch. 9 Handling Conflict
Ch. 10 Overcoming Obstacles
Ch. 11 Addressing Ethics in Leadership
Essay Questions
100
Why do out-groups form?
Because some individuals cannot identify with the beliefs of the larger group Because people lack communication skills or social skills Because people are in opposition with the majority Because people feel excluded by the group
100
Conflict is a struggle...meaning it
involves opposition
100
When a goal is vague, what does the leader need to do?
Clarify it
100
The ability to influence and affect change in others
Power
100
Why are out-groups a natural occurence in everyday life?
Because 1) there will always be people who disagree (oppose) the larger group 2) certain members cannot idetify with the beliefs, norms, values of dominant members 3) people sense they are excluded by the larger group 4) some people lack communication skills or social skills
200
The desire to know if we are “in” or “out” refers to our need for:
Inclusion
200
When we manage conflict we do what?
Produce positive change
200
When a task is complex what kind of leadership is needed?
Directive Leadership
200
Which of these is not included in values: 1-Ideas 2-Modes of Action 3-Tolerance 4-Beliefs
3-Tolerance
200
What does it mean to "manage" conflict?
It means handling conflict effectively and producing positive change by increased problem solving, establishing stronger interpersonal relationships, and decreasing stress surrounding the conflict.
300
What is an impact of out-groups?
Out-group members do not receive the respect they deserve from others Out-groups run counter to building community Out-groups have a negative impact on group synergy
300
Conflict is a _______ between 2 or more people over perceived _______ in beliefs, values, and goals.
Felt struggle/ incompatible differences
300
Path-Goal Leadership means what?
Leaders need to choose a style that best fits the needs of individuals and the work they are doing.
300
The process by which a good person rightly influences others to accomplish a common good is know as what?
Ethical Leadership
300
What leadership tasks are called for in path-goal leadership theory?
Path-goal leaders will help individuals define their goals and paths they wish to take to meet those goals. They can help them feel motivated by helping them feel competent, to acheive their expectations for their work, and to see the overall value in their work.
400
What strategy involves the leader trying to place himself or herself in the shoes of out-group members?
Showing empathy to out-group members
400
In a conflict that has significant potential downsides, what style of conflict may be most useful?
avoidance
400
People are less likely to be successful, less excited about their work, and less gratified about their accomplishments when _______ are unclear.
Goals
400
Treating everyone in equal manne, without special treatment, refers to a leader doing what?
Showing justice
400
Is it ever appropriate for a leader to compromise his or her values? Give a specific example for why or why not.
Because leaders and followers often have conflicting values, a leader needs to be able to express his or her values and integrate these values with others' values.
500
Listening to out-group members requires leaders to do
Setting aside their own biases Paying attention to what people say Allowing all members to express their viewpoints
500
Accommodating leaders are _____ to the needs of others at the _______ of their own needs
attentive/expense
500
Expectancy Theory suggests that people will be more highly motivated when the ________ they put into a task leads to a(n) _______ that they __________.
effort, expected outcome, value
500
The power base that relies on followers' identification and liking for the leader.
Referent Power
500
Choose one of Kilmann and Thomas's five conflict styles. Describe a situation in which the style would not be effective, and then a situation in which it would be the preferred style. For each scenario, explain the reasons for the style's (in) effectiveness.
Avoidance, competition, accommodation, compromise, and collaboration. COMPETITION: Not okay to compete to be a girl's BF over another girl. COLLABORATION is preferred because then both girls agree to the same things and can be equal friends with the girl.
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