MANAGEMENT BASICS
Planning, organizing, staffing, controlling, and leading people and resources to achieve goals.
What is management?
Which management function involves setting goals and deciding actions?
Planning.
What does HR stand for?
Human Resources
Shared beliefs, values, goals, attitudes, and behaviors of employees.
What is company culture?
HR creates job descriptions for a new position. Which HR function is this?
Job descriptions.
Executive, middle management, and supervisory levels.
What are the three levels of management?
Which function involves assigning tasks and gathering resources?
Organizing.
Actively searching for candidates to fill job positions.
What is recruiting?
What a company believes and how it treats employees and customers.
What are company values?
A manager tracks sales numbers to see if goals are met. Which function is this?
Controlling.
An organizational structure showing who reports to whom.
What is the chain of command?
Which function involves hiring employees?
Staffing
Recruiting, interviewing, hiring, and orienting employees.
What is staffing?
People are the most important part of a company’s success.
What does “business is about people” mean?
A company trains employees to improve skills. Which HR function is this?
Training and professional development.
Problem-solving, people skills, procedural skills, and leadership skills.
What skills do effective managers need?
Which function involves measuring progress and making corrections?
Controlling.
A long-term process to help new employees learn culture, goals, and responsibilities.
What is onboarding?
The ability to understand and empathize with others.
What is emotional intelligence?
A manager motivates employees to reach a goal. Which management function is this?
Leading.
Leaders inspire and guide vision; managers focus on executing plans and operations.
What is the difference between a leader and a manager?
Which function involves motivating, guiding, and communicating with employees?
Leading.
The total pay and benefits employees receive for their work.
What is compensation?
According to research, why do many employees leave jobs?
Because of managers, not companies.
A company interviews an employee who is quitting to learn why. What is this called?
An exit interview.